CK Jewelry Repair — Local services in Fresno

If I could give zero stars, I would. I brought my custom-made silver wedding ring—originally designed overseas—to this jeweler for a small, specific modification. The ring features a tulip basket design, and I had intentionally left the pear tip exposed when I first had it made. A year later, I found that the tip was catching on everything, so I asked for a simple fix: add a small amount of silver from the tulip basket to form a delicate claw prong, just enough to protect the tip. That’s it.

I made it very clear what I wanted. I even showed my white gold version of the same ring, which has the claw prong done correctly. I emphasized I wanted the new prong to match the other four claw prongs and to preserve the tulip basket design. The owner told me confidently to trust him—he’s been doing this for 35 years and custom makes all the beautiful work in his store. I should have trusted my gut and walked out the moment I experienced his rude attitude, both on the phone and in person.

He quoted me an okay price and said the ring would be ready the next day.

What I got back was a botched, careless disaster. He took a thick slab of silver and completely covered the tulip basket—the very detail I wanted to keep visible—and formed a prong that doesn’t match at all. It’s not even a claw prong. Worse, my stone was set so loosely I could hear it rattle in the setting.

When I calmly voiced my concerns, this man instantly became hostile and argumentative. He insisted I never asked for a claw prong or to preserve the tulip design—flat-out gaslighting me. He even said he could check the cameras because I was “lying.” I told him to go ahead. Then he demanded to know how much I paid for the ring—as if the value determines whether or not he does quality work. I asked if silver jewelry is beneath him, why take the job?

He kept trying to mansplain why his thick metal piece was necessary for protection, repeating it like I was too dumb to get it. I told him I’m familiar with jewelry making and he was flat-out lying. Sure, it may add strength—but that’s not what I asked for. My white gold ring has the exact same structure and is perfectly fine.

He argued that my design would be “weaker” and I told him: “I am okay with that. That is literally what I asked you to do.”

Eventually, he had to call his wife to come deescalate the situation because he couldn’t even handle talking to me professionally. She admitted the work was not what I requested and that her husband often treats customers poorly when they question him. She tried to apologize.

Then, while I was talking with her, I overheard him in the next room muttering to himself about how stupid I am—over “a cheap ring.” Excuse me? That is my wedding ring. Do not insult it.

He came back and said to fix it would be $100 more on top of the $85 he already quoted me. First it was an additional $40, then $100. He was clearly retaliating because I pointed out the problems. His ego was bruised, so he upped the price out of spite.

As someone who also works for a small business, I can confidently say: this is NOT how you treat customers. If you can’t or don’t want to work with silver—just say so. If you’ve been doing this for 35 years, how do you not know to match a prong to the existing ones, or to preserve a delicate design like the tulip basket?

Now, thanks to him, I hate my ring. I hate what it reminds me of—this awful experience and the person who ruined it.

Refer to my photo:

Shows how the ring originally looked.

Blue shows the small amount of silver I wanted added as a prong.

Circled in blue is how my white gold ring tip looks—exactly what I asked for.

Shows the thick piece of silver he used, completely ruining the basket.

Red circles show sloppy craftsmanship—unblended and unfinished work.

The yellow circle shows his crooked prong that doesn’t match the white-circled original claws.

Avoid this jeweler at all costs. His skills are outdated, his attitude is repulsive, and his ego won’t let him take responsibility for his...

I came in a few months ago to have my engagement ring resized and dipped in gold. After asking a few questions, I was assured the gold wouldn’t come off However, when I picked it up, it had been dipped in white gold instead. I was annoyed but didn’t say anything at the time.When we finally got the ring back from being resized and re dipped it was bent and uncentered which I didn’t realize until I got home I never took it back I lost complete trust in him because he doesn’t have good listening skills and he’s pushy / loud he made comments to my finance that he should’ve got me a more expensive ring and that he can buy me another one w him and finance it i honestly felt like comments were uncalled for and he ruined my ring on purpose mind you my ring wasn’t cheap 3ct and exactly how I wanted it simple band w an oval diamond and my finance did the hidden halo w his birthstone anyway over the last few months the gold completely wore off it’s now entirely silver. The entire experience was disappointing and confusing. I’ve hesitated to leave this review because I hate to hurt small businesses but unfortunately, I can’t recommend this place. My engagement...

I brought in several pieces of broken jewelry to CK Jewelry Repair a couple of weeks ago, which were expertly repaired while I waited. I also brought in an invisible set diamond band that had bent badly out of round and was missing a diamond. I had looked into having the invisible set ring repaired through several other jewelry repair shops, but all said it was either not repairable or that they couldn’t do it. When I showed Chris the ring I was surprised and quite happy that he said he would do the repair, and I picked up my ring today - it looks like new!

In addition to providing repair services, Chris also has a selection of beautiful and stylish jewelry, most he makes himself! I tried on an absolutely stunning diamond necklace with impeccable workmanship, and his settings for engagement rings are to die for! It’s great to have a skilled craftsman providing services here in the valley, I highly recommend CK...