Imperial Garden Restaurant — Restaurant in Fresno

done with this place use to my and my family favorite place now it's down hill 1st off came in 8:50 the lady tells me they closing and to hurry to order since they are closing so to be nice I said it's okay I'll just order to go since I had my one year old and we wouldve took to long I order everything we go over what I order 2 shrimp dumpling 1 fried shrimp 1 calamari and a egg drop soup she place the order I wait with my son finally get my food come home and my fried calamari is a freakin seaweed! seaweed I don't eat seaweed I call the lady tell her I didn't order this she tells me "WHAT DO YOU WANT ME TO DO ABOUT IT!" well I wanted either refund or replace order I even told her I'll bring it back won't even eat it I can't I don't eat seaweed she said fine I don't wanna argue with you! one i wasnt even argue or being rude i just said hey wasnt my order and the lady before me was the one who order seaweed not me if i can change it or refund it back. I hang up she has the audacity to call me back and said I made a mistake I mark this and that but she wrote on the receipt fried calamari like really still had the receipt told her I can bring and again she said you know what I'm not gonna argue with you you wrote this I'm just saying your wrong. What kind of a service are you running 1st she rush me than she complain my baby running around I should watch him more and then give me wrong order then calls me tell me I'm wrong! Freak that never coming here again imma kiss my money goodbye and make sure me and none of my family come here. I use to recommend people this place now I most definitely will tell everyone how horrible they are now. I rather go somewhere else with better quality good, accuracy food, and better...

For being a restaurant with a relatively sizeable seating capacity, the wait for food is expected to be at least a couple minutes on a lunch rush. Not sure if my experience was any different to others, but I pay pretty close attention to detail as well as paid for two huge portions of food from their lunch combo. Portions are amazing, you'll certainly leave with a box of leftovers no matter how hungry you are. But you'll probably be tossing them out in the bin anyways. My experience may have been one of the many few but our food was obviously reheated from being stored away for later use. Some foods are OK to be made before the customer arrives, soup per se, but some foods are meant to be made fresh as soon as they order. I'm not saying that only a few things were off, I'm taking the WHOLE plate was stale. Everything on our plates was rubbery and more stale than the fortune cookie we received at the end. Meat was tough, rice was on the verge of being crunchy, and the noodles were just gross as if they just whipped up some pasta they stored in the fridge for a couple days. Our food came out in literally 5 minutes. FIVE minutes. The food was bad. I go to traditional Chinese restaurants because I want traditional fresh Chinese food, I don't want Hot-n-Ready Chinese food. If I wanted fast noodles and rice I would've gone to Panda Express. Customer service was ok, it's a Chinese restaurant so you shouldn't expect Chick-Fil-A customer service. In all, this restaurant is less than average. Definitely not a horrible restaurant but not a good one either. I've never written a review in my life and today I just had to write this because of how bad...

Will never be back. Take it from someone who is Chinese. This was an insult to my pallet. I was hoping for dim sum and a good dine in meal. Well Four Season is still doing take out only and New City was on vacation until July 6th. I had not been here since the new owners, I’ve always gone to Four Seasons who were the original owners of Imperial Garden. The food tasted like my kids cooked and that is even an insult to them. The chow main and fried rice was laced with soy sauce. No depth whatsoever. The dim sum that I ordered came out cold, ok, I’ll be honest, warm. The only positive plate that I ordered was the beef chow fun but I believe you fail that, then you might as well close the doors. The service was terrible, it took them forever to take our order. Then we have to ask you for straw and chopsticks by waving you down. Come check on your guests once in a while without us having to wave you down. Lastly, it is way too assuming to already include what we need to tip you. Yes, that right, I wasn’t given a choice on what I could tip you considering that the food and the service was below subpar. So be aware of the bill don’t tip again because it’s already included here. I will never suggest this place to anyone. It’s insulting to see the stars that people are giving this place. Granted, a lot don’t know any better because there are a limited number of choices...