Denning's Appliance — Local services in Idaho Falls

In the past, buying from these guys was fine, but this time was a disaster. We bought three appliances, and had problems with two of them. Luckily one was an easy fix, but the other was a nightmare. I bought a Frigidaire that loses 25 degrees in cooking temp every time you use it. When I called to find out why I was told I’d need to contact the Frigidaire certified tech and get them out to service it. I did that and had to go through Frigidaire customer service, which is a joke. The tech had no idea what could possibly be wrong with it so he ordered two parts and they were on backorder. I had to wait two more weeks for the parts, which they couldn’t get and finally after more pressure I got Dennings to find the parts. Lo and behold, the parts do nothing and the oven still loses 25 degrees while cooking. The Dennings rep I dealt with now tries to pass this off as a common “new” technology for ovens. It’s not, however, it is in fact common for Frigidaire ovens, which the Dennings rep then claimed he’d never heard of it being common with Frigidaire. Lastly, I finally checked online and learned there’s a way to manually reset the oven thermostat because this is a common problem with Frigidaire. When I called to inform the Dennings rep, he claimed he was just about to suggest that himself. Meant to call me that very morning and everything! Not sure what’s going on with Dennings, but I was not pleased with my last experience. Maybe they would’ve handled it differently if I’d not been a woman. Or maybe whoever’s the manager needs to remind the reps that lying to save face is never the best way to go, especially when your customer has literally already...

I would not recommend purchasing appliances from Dennings. I bought a brand-new washer and dryer set three weeks ago, and the washer started leaking immediately from the detergent dispenser drawer. It was also shaking excessively. I called them right away, and while they came out to adjust the leveling, they told me the drawer was just inserted incorrectly, supposedly fixed it, and left.

The next day, I tried doing laundry, and it leaked again—this time flooding the drawer underneath my washer. I called them again, and they said a parts technician could come, but not for two weeks. In the meantime, they promised to send repair techs from their store that Friday. I waited all day, and no one ever showed up.

When the repair technician finally came the following Friday, he had to call the manufacturer, who confirmed that this is a known issue with the washer. Now, I’m waiting another 7 to 10 business days for special parts to fix a brand-new appliance. I’ve already been without a washer for three weeks, and now it’s looking like I’ll be waiting over a month for a resolution.

For the amount of money I spent, I expected much better service. Instead, I’ve dealt with delays, miscommunication, and zero real help from Dennings. If you’re considering buying appliances from them,...

I purchased a LG washer and dryer and when we unpacked it, noticed a dent on the side. Once installed. The washer would make banging noises every time the drum would switch directions and then bang loudly every time a spin cycle would start. This was not dependent on load size as I tried a couple different loads. Called Denning's and they told me to bring it back and they would exchange it for a different unit. I believe this was not their fault and there must have been a problem from the manufacturer. I am so glad that I did not buy from a big box store as the delivery time was going to be nearly two weeks and then we would have had to wait another couple weeks for the replacement. Ben, our salesman treated us very professionally and had the replacement unit ready for us when we arrived for the replacement. GIven the situation, I could not have been treated better. I will definitely recommend purchasing from Denning's again. The new unit is not experie cing any issues so far and we are pleased with the LG washer....