Sir Troy's Toy Kingdom — Local services in Jackson Township

This place is definitely the cat's meow to go for Legos if you want anything imaginable Lego and to see/touch what you're getting and don't want to risk buying them online (risking getting fakes or generics or nasty bricks with cat hair on them). Their relatively large selection of board games, Schleich, Breyer Horses, crafting kits, Playmobil, Barbie, retro wood toys and Wild Republic is beyond well stocked. Unique items you won't find anywhere else and definitely not at some faceless big box store. You won't find any of the over-hyped fad "here today, no interest in tomorrow" toys here ... primarily your tried and true through the years quality items. I stress the word quality. I consider STTK the FAO Schwarz of Ohio. Now as a destination for model trains and model-making/kitbashing supplies ... keep in mind this is a toy store, not a Local Hobby Shop (LHS). There's a difference. It has a selection of kits and trains and some items you'd only otherwise find on eBay. But, in this aspect of the store ... you'll probably walk the aisles but ultimately find yourself purchasing from the big online model railroading sites to get kits, rolling stock, and layout/kitbashing supplies. STTK does fall short there, but that's understandable and there are several surviving brick and mortar Hobby Shops in this region to fill that niche. Since the toy store handles quality name-brand merchandise, the prices are understandably above average even on discontinued items. Again ... it's all about quality, longevity, and memorable as opposed to cheap, throw-a-way and forgettable. The staff is friendly, helpful and customer oriented ... something that is getting to be rare in retail anymore. They'll even host children's parties ... a birthday in a toy store, how awesome is that! If you're an Adult and want to feel that nostalgia again you had when you were a Kid walking into a "real" independent toy store (and not a dirty, disorganized, bare shelved area most big box stores consider a Toy Aisle) ... this is as close to toy paradise as you'll ever get. STTK is what local shopping...

so my first experience to this store id have to say there was a few pros to it and a few cons to it id give it a 6/10 rating all and all the store was a pretty cool find id suggest having more advertisement to get the store out there id definitely return again it was a pretty cool store i will be returning again eventually for more lego kits also it took me 6hrs to build the grave digger incase anyone was wandering also id suggest the legos builder app for the legos it makes the build so much easyier to make

pros: i got to see some awsome builds got to see some train sets which are my fave got to get my fave monster truck (pictured below) wiling to return to buy the jeep they have for sale the sales lady we dealt with she was super nice lots of cool weird pops (soda) in store which was neat to see had lots and lots of board games they had a jelly bean machine which was packed from all the kids 😂 got to see a huge throne which was pretty cool

cons: had to do a little wandering around to find the cars i was looking for which were in the back of the store wanted to see cleaveland from the reviews but wasnt there, 🙁 bummer the back of the store kinda looked like one of those factorys that work 24hrs non stop from all the boxes some of the shelving looked like it was just tossed in a corner and empty theyres alot and i mean alot of playmobil i honestly think its geared towards more playmobil and less lego but thats just...

I left this review earlier and see that the store responded. I just want to clarify that I understand not having a product is understandable. I also understand that your pricing is based on your costs and may be higher then other stores. It is customer service that will make the difference to many visiting the store and keep coming back. Whether it is a small business or large business, it is the experience then the pricing that customers talk about. It was around 5:30 in the evening. There were interesting displays and we were confused where to start looking for the red ball we needed to get for our granddaughter. Couldn't find an associate so we asked at the desk where two young men were doing something with Legos. They called a young man up and we were told to follow him. No interaction with him. He took us to an area and said this is where the balls should be and he walked away to finish talking to another associate that had tagged along on our walk. No balls of any color, we walked around the area to see if they were somewhere else. Very disappointed in service and selection. We mentioned to the associates at the desk that they might want to stock balls since it was a toy store. He replied he would tell them. Poor service, higher pricing, and selective merchandise is...