Cellaxs @ Belden Village Mall (adjacent to Chick-fil-A.) — Local services in Jackson Township

I broke my screen for the second time in a month and on a whim decided to take it into that Cell Doc store by the food court in the mall because I didn't feel like driving to Fairlawn to the Apple store. First mistake. I asked if the guy working if they could fix a screen on an iPhone and he said yes. He asked what kind and I told him a 7 and took it out of my purse to show him the cracked screen. He asked if it was a plus. OBVIOUSLY, IT'S GIGANTIC.. anyway.. he said he could fix the screen no problem and it would be done in about 10-15 minutes and if I wanted to shop around, I could come back and pick it up. I asked how much, and he said $110 but if I paid cash, he would not charge me tax. I don't carry cash, and I have no problem paying tax. But... big mistake #2 was not walking away at that statement. How shady is that? I walked my happy butt around the mall and for the first time in my life did not buy anything and was feeling pretty good about myself. I walked back into the store and the guy told me he had bad news for me. Since I told him I had an iPhone 6 (I DIDN'T TELL HIM THAT), he opened my phone wrong and snapped it. I told him, I didn't tell him that and the only reason he's saying that is to try not to be liable for any damage. I told him I expected a new phone and he OBVIOUSLY refused which I knew he would. I asked for the manager of the store and he said he was the manager. I asked for his information, name, phone number to the store, etc and he refused to give it to me. I asked for the name of their corporate headquarters or for the owner of the store and he told me it was irrelevant. I don't think it's very irrelevant. I got extremely heated and it was getting ugly, I had my child with me so I chose to leave because there was nothing else I could do in that situation but argue with this person. I attempted to contact the phone number listed on their website. I contacted mall management. And I also filed a complaint with the Ohio Attorney General. I realize it is completely my mistake for going there but my phoneless-for-the-next-two-days-self would like to warn anyone else before they go...

Please do not take your device to this location. They replaced the front and back of my phone for what seemed like a responsible price. However, right away I noticed that my flashlight was not working, the screen was tinted hot pink, and the phone would flash black every few minutes. On top of this I was out of town and my phone completely turned off and would not turn back on again. In addition the back of my phone did not fit properly so it cracked within one week without even dropping it. When I called to explain the situation he told me I should’ve called before it cracked and now that it is cracked it’s my problem. A week or so later the front of my phone cracks out of no where. Now my screen has a massive green and black line going through it. When I went to T-mobile to see what options I have they told me I had internal damage on my phone caused by this man’s repair. He offered to give me only $40 back from the repair even though my phone is worthless. In addition he simply pulled $40 cash out of his pocket to give me a refund which did not sit right with me. When I called back to see if we could work a deal out about replacing my screen simply so I could get some money for it as a trade in at T-mobile, he told me “the story sounded weird” and he refused to work on my phone. I have reported him to the BBB. I wish I would have read the comments on this page before taking my device there. Whatever you do, absolutely do not take your device here. I worked with the man located in the Summit Mall following this disaster and I HIGHLY recommend him. Very nice gentleman and very...

DO NOT TAKE YOUR DEVICE HERE!!

Currently at the mall, so why not write a review.. this was long overdue. So about 3 weeks ago, I took my iphone 6plus to this place, my device had a touch disease problem and I called in prior and even asked if they can fix it, I was told yes. So, took the phone in the next day, they told me it’d take about 20 minutes so I walked around and came back, the guy instantly went to charge before I could pick the phone up, I then checked around to see if it worked and it did... for a few seconds, instantly it stopped working, I was told “weird, it was just working”. Well duh. So I did research on the problem before i took the phone in and people all over the internet were doing temporary fixes on touch disease and I asked the guy who was working at the time in he simply taped down the touch ic or used something to force it to stay connected.. he goes “something like that” what do you mean something like that? I was very irritated and obviously they couldn’t fix it but sure wanted that 85-90 bucks. I advise anyone to go anywhere else that has a separate building and actually knows what they’re doing. Took this phone to a place near here and they are able to fix it for cheaper and actually told me what they’re going to do to my phone and and how long.. everything you would need they knew. DO NOT GO HERE!!! (they also have you pay in cash so theres no records of you ever being there.. u get no receipt so if your device breaks when u step out if the store better believe they...