Spectrum Store — Local services in Jackson Township

Spectrum has been by far the worst company to do business with, I have had a personal and business account with them and have noticed on both sides they have horrible internet service, customer service has been misleading/fraudulent, billing department is a circus, Equipment Return department seems to lose track of equipment or steals it, installation is not done correctly and generally they rush/ equipment is on splittlers. I highly recommend finding a different company to carry your services. business or personal. Internet service: I have lots of trouble with my internet service I have one of there best offers in our location and I will get outage and our computers and phones will not work. We will have very slow speeds some days. When complaining about this all they ever do is say it will be up as soon as possible.

Customer service: There is nothing worst than being upset and having to explain your story 10 times to every different department. I have even lead with, there is nothing you can I need to speak with * so they can resolve my issue. They continue with "well I need to put in a summery on my end". Once talking with their department I have been promised follow up calls or emails. NEVER have they followed through. I have asked for reference numbers and was told "we do not have those, they get posted to your account" (we have multiple accounts.) Promises are made and never kept on spectrums end. Our business has grown and we relocated to a larger location, over the years this has happened twice. When I moved location both times they were suppose to TRANSFER the account. Instead of Transferring the account they opened a new account and never closed the old account. Spectrum then sent the old location to collection because they failed at Transferring and closing. This happened both times. This caused billing issues.

Billing department: Once old location was a "closed account" they kept taking payment for the new location and putting it on the old locations account. Spectrums excuse was it's our computers fault. This happened for 6 months and they kept telling me they fixed it and I would have to call back each month.

Equipment Return department: When spectrum changed over and told me I needed new equipment for my service because I have faster internet now, they came by and picked up the equipment and gave me a receipt. When closing account now they say they never got the equipment. SAVE THE RECEIPT PEOPLE.. They do not follow though.

Installation: My 1st complaint is they do not show up when they say they will show up. For my house location, they gave me an hour window and then showed up at my business location. For my Business location they needed to run lines and they kept sending someone out that was not capable and would have to resource with a new tech. At our home location everything is on splitters and they would not run lines where I needed them. They wanted me to have cords across the floor. I find them...

Scheduled service the first time and no one showed up. Scheduled it again today for an appointment 11-12. Received a call at 9:50 stating that the technician was on his way to my home. The technician didn't arrive until 12:20. The technician was nice and Im glad he used shoe protectors when walking in my house, but he setup all of their equipment instead of using mine which probably wasn't his fault. The technician told me I had to call in and have everything changed over to my equipment and then have another technician come back out to pick up their equipment. The technician left and I look in my back yard and there is orange cable left all over the yard. I call Spectrum to get everything switched over and the person I spoke to stated that the equipment setup was unfinished which meant that the technician had everything setup physically, but never setup the internet connection. I had wait for the guy to do whatever he needed to do then I had to give him the information from my equipment so he can then transfer the settings over and setup my equipment. 30 minutes after being on the phone we finally got internet setup. I asked when a technician would be out to pick up their equipment and he asked me how I recieved the equipment and I told him the tech set their equipment up and he told me once they switched the internet to my equipment they could have a tech come out and get their equipment. The man stated that they don't schedule appts for that, that I would have to mail it in or drop it off myself. I then proceeded to tell him about all the cable laying on the ground. He said he had to put in a request for that. After getting off the phone I receive a call from Spectrum in regards to the issue with the cable. Apparently they have to send someone out to make sure their isn't any lines on the yard before their people can come out and bury the cable and it could take 7-10 business days. I've never had this much trouble nor have I had to schedule and appt to have my cables buried in the ground. I'm being charged 50 dollars for installation to have to deal with all of...

Worst internet company of all time. Right after they bought Time Warner they called me about how my internet would change. The guy signed me up for a package deal after I said no several times to a package deal. It took me days to get it fixed because nobody would answer the phones or they would keep transfering me to the wrong damn people. One call they literally transfered me to the wrong place 6 times in a row. I spent my whole night that night on the phone on hold, time and time again. I got pretty furious. The last person I talked to then told me he was switching me to the 44.99 deal they give new costumers to keep me a customer after days of annoying bullshit...so i stayed....the 44.99 price never came. He clearly just said that to try and keep me there....so today i talked to them again about it after turning down another package upgrade...that lady was nothing but nice and transferred me to another person to fix their mistake (or lie i should say) about the 44.99 to keep me a customer after conning me into a package deal and wasting almost a week of my life trying to correct it.....the lady she transfered me to listened to my story...put me on hold...then claimed there is no such thing as a 44.99 deal (another lie because its right there on their website....i just looked) I told her i would be switching providers then because its been nothing but jumping through hoops sense day 1 ....she then told me about how bad other internet companies are....as if they could be any worse than this costumer service ...im switching providers asap ..i advise you all to...