BoxLunch — Local services in Jackson Township

This is SPECIFICALLY for Canton, Ohio store!!! Let me start out saying I’ve never physically visited the store. I’ve never even been to the state, in fact I live in Pennsylvania— the neighboring state! Well I ordered something online and apparently there was an error and my order was sent to the Ohio store when I normally pick up in the Deptford, NJ store. Things happen, whatever. I figured I’d call and get it straightened out. Well what an epic FAIL! The customer service reps (all 4-5 of them I had to speak to) were really of no help. They kept spinning me around the ringer, no one would help although they said they would. Eventually I got in contact with Nicole over at the Canton, OH store who was extremely helpful. She kept in contact with me all day trying to figure out how I can get my order. She even took it upon herself to call customer service to try and help me out, but to no avail. They told Nicole they couldn’t release info without my consent (which I had already spoken to 3 other customer service reps in the past week about the issue!!!). Eventually I got in contact with yet another customer service rep and figured I’d do a 3 way call between the store, customer service and myself. Nicole stayed on the line and waited with me and even called me back when the wait time became too long. She helped in every way possible. If there was an employee of the month or any type of reward, Nicole should be the one to receive it!!!! Thank...

One of my favorite stores ever, not just because of the merchandise, but because of the amazing staff!!! Everyone here is wonderful, but Effie, Taylor & Lexie really stand out. They take the time to assist you with whatever you may need in a way most people don’t anymore, never being pushy, just helpful. It’s always a pleasure coming here, and I’m already looking forward to my next trip! Nicole, their manager, has taken care of a couple of issues with their online department (which is sadly not as good as the store), and she is just as...

Horrible service today, I will never shop there again or spend money there. I just had lasik surgery where my eyes are healing, I was wearing a mask but had it just under my nose slightly so I didn’t get the breath in my glasses and eyes as all of the wind and stuff going in my eyes hinders my eyes healing. I was refused service since I didn’t have it above my nose even tho I told the lady I just had surgery. There was no care what do ever. So I will never shop...