Well, all sales are final- I understand. But, my 7 year old bought a wand there today "cast a spell" with it a few steps down the street and the top went flying off. I went back to the clerk and showed her; I expected an exchange. She went and got maybe the owner? Then I noticed the sign on the counter "all sales final" at this point just counting on a little human decency, and someone to be nice. The lady told me "you shouldn't have let your kids play with it". I tried to defend my son and I by telling her I promised he wasn't doing anything reckless with it and it just broke with a normal flick and the little harry potter fan was in tears after that. Her response was "you'll have to buy another one". I decided that a lesson in good and bad business etiquette was more beneficial to my son than to purchase another wand. Just wanted to let the world know, the owner was not very nice! (and if that was not the owner I apologize to the real owner and hope that you come on here and defend yourself and your manager is not...
   Read morePlace is super cool, lots of witchy things and cozy vibes. I loved looking at all of the amazing items and trinkets they have! My only issue with this place is that me and my fiance were followed around the entire store by an elderly woman worker. I didn't appreciate this and we felt very uncomfortable, we felt like we couldn't look around anywhere without being watched. She thought my fiance was stealing when he wasn't. And I'm a little disappointed at how this was handled. It was very obvious she was watching us and following us. She followed us everywhere, and I caught her glaring at us multiple times. She even went to her coworker and told her to watch me and my friends. And then pointed at my fiance, whispering something under her breath. We felt like we couldn't shop peacefully, which is why I'm giving it a 3 star review. Other then that, the place has super cozy vibes, and the items...
   Read moreWe were in this store this afternoon and the woman working there (owner/manager?) treated my 13-year-old daughter like a thief. My daughter asked if I would buy her a necklace she liked but when I said “not today” and told her I’d meet her outside, the woman proceeded to ask “Did you put that necklace back?” When my daughter said, “Yes,” she said “Show me” and walked over to make sure the necklace was in its place. My daughter said to her friend, “Did she think I was stealing?” And the woman eavesdropped and chimed in “People do that.” We won’t be coming back to this store next time we’re in Jim Thorpe. At all the other stores we were greeted with a warm welcome. We don’t need to be treated rudely or like we’re shoplifters. Learn some...
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