Update: I spoke with Michelle and feel that appropriate response will be taken. I have updated my star rating to reflect the museum experience and management. Unfortunately, incidents like this tend to happen when those that can do something aren’t around. So, I don’t feel it’s fair to keep my review at 2 stars if effort is made to rectify the issue. I redacted the name for privacy and internal handling.

I am so genuinely sorry if your name is (redacted) and you work here. For about 5 minutes, two employees discussed, openly and in front of customers, the worth of (redacted) and whether or not they could get rid of her. It was beyond disgusting how little regard they had for this person. As if that wasn’t bad enough, the two continued on to discuss extremely personal matters loudly while disregarding the customers in the gift shop. I mean, discussing restraining orders, bipolar disorder, and personal police incidents is not what I would consider appropriate or professional in a customer service or retail setting. If that complete lack of professionalism hadn’t happened, I absolutely would have given 5 stars. The museum itself is incredible and jam packed with a seemingly infinite amount of nutcrackers. It was the first museum I was able to walk through entirely with my 3 year old. She was amazed by all of the different nutcrackers and characters so it drew her attention far more than other places we have tried. All in all, the museum part was a great experience. The gift shop… well, I just sincerely hope (redacted) is given a massive apology (at minimum) and the inappropriate and personal conversations in front of customers is addressed. My family and I visited 2/10/24 at about 3:30 pm.