1111 Church Apartments — Local services in Nashville-Davidson

d I recently applied to 1111 Church St for a twelve-month leasing term. I originally toured the apartment building and even communicated with Gabi Kreinbrink. I applied and submitted all my information except for my rental verification. I spoke directly with Ellie over the phone before submitting my application. I asked her a list of highly detailed questions before submitting my application. I specifically asked her about using bank statements for my income verification. She said everything was okay if the deposits were three times the rental rate. Unbeknownst to her, I am ending my lease with another GREYSTAR community, The Travis of Houston, since I am relocating for work. I asked if I could use my bank statements because I just started my contract at Vanderbilt University Hospital on Monday, 4/15/2024. I used the same documentation to rent my apartment at The Travis. This was, in fact, for a higher-priced unit at Travis than the unit applied for at 1111 Church St. I have never been late on my rent or given any issues to my GREYSTAR community. I emailed them the statements, and they verified that all the transactions were accurate through a deposit's deposit-verifying system. Today, Ellie Walker behaved disrespectfully toward me as a potential tenant. After submitting the application and documentation, I was told that bank statements had to show deposits totaling the complete leasing term. I asked her why this information was not offered to me during our initial phone call. I also asked why this information wasn’t listed on the application and to please send me a policy. I specifically stated that I would use my bank statements for income verification. Ellie proceeded to say she had nothing more to say. We are not getting anywhere. As a potential tenant, I just wanted clarity on why this was not told before submitting my application. I then requested that the application be canceled. I was told aggressively that I had to email it and that the money I spent to apply would not be refunded. I am writing you today to request a full refund for my application and administration fees of $325. I also would like to discuss the training and leasing agent etiquette your office displayed today. I was utterly appalled by the treatment I received. Ellie’s misinformation was not the only issue. I provided comprehensive details of my situation, and she confirmed that it was acceptable. Yet, I was met with hostility, cut off, and spoken to as if I were illiterate. The demeaning nature she displayed was deeply offensive. I even went so far as to request corporate information, but was denied. I asked for their information from the property manager and, eventually, their manager, but was met with silence. Instead, I was abruptly hung up on.  This entire experience has left me feeling deeply humiliated, especially considering my past tenancy with the GREYSTAR community.

I am deeply disappointed by this experience and look forward to a prompt and satisfactory resolution. Your immediate attention to this issue is greatly appreciated and crucial to restoring my faith in the...

After living at 1111 Church for over a year, I found my experience to be largely disappointing. In my opinion: communication with the office staff was often unhelpful—maintenance requests sometimes went unanswered, cancelled, or received vague responses, and those showing the apartment seemed unfamiliar with the building. One of the biggest issues was the layout of my unit. I was told during the tour that a king-size bed would fit in the bedroom, yet once moved in, I discovered that placing the bed as advised blocked the doorway entirely. I was unable to close my bedroom door for the duration of my lease, which lasted over a year. Additionally, a shower door that was promised early on was not installed until the final month of my lease. Until then, water routinely spilled onto the bathroom floor during showers, requiring constant cleanup. Parking was another major source of frustration. Despite paying high fees, there were frequent delays entering the garage—often 15–20 minutes—because of the building’s decision to allow public use of resident parking to the restaurant. Even when the garage was restricted to residents again, enforcement was lax, and restaurant guests continued to clog access, often unchecked by staff. The poorly designed garage entrance added to the chaos, as cars entering and exiting spots frequently blocked the only entry lane, making daily commutes unnecessarily stressful. In the middle of the year, management decided to open up floors to vacation guests, who would often vomit in the public areas, including the elevators, hold parties in the common areas, and disrupt what had been a mostly peaceful community. Unfortunately party debris and vomit would sit for longer periods of time than what is acceptable for what is supposed to be a peaceful resident community. There was little worse about living at 1111 than having company visit and having to explain the poor management of the building in these instances. Perhaps the most concerning issue occurred during my first few months: a strong sewage-like odor permeated my apartment due to problems with the HVAC ventilation system. Management initially denied there was a sewage gas problem, despite the obvious smell of sewage gas. It was only after I communicated that I was contacting the health department that action was taken to address the issue. The result was that sewer gas was coming in through the HVAC drain, being sucked into the blower, and expelled into my apartment. To anyone considering living here: I encourage you to document everything and advocate for yourself early. Don’t settle for dismissive responses to legitimate concerns. My experience may not be universal, but it reflects a troubling pattern of poor communication, delayed maintenance, and a lack of accountability...

My review of 1111 for the past 10 months or so - a few things to consider if you’re thinking about living at this Greystar property:

The Good: The apartment itself is nice, with a modern aesthetic and great views of the Gulch. The pool deck is a solid spot to relax in the summer. The central location is the biggest perk—you’re within walking distance of Publix, Whole Foods, and Downtown.

The Bad: Key Fob: You only get one per leaseholder. If you live alone, you have to coordinate access for pet sitters/family or rely on the concierge, which isn’t always staffed—especially at night. Coming home from a late flight and risking being locked out is frustrating. Most other buildings have already solved this with smart locks or mobile access.

Short Term Rentals: The AirBnB situation was not great and has been discontinued, but was a bad experience and wouldn’t be shocked to see it return in the future.

Blackout Shades: Some floorplans seem to have them, some don’t. Mine didn’t, and with the new digital billboards at Grand Hyatt and Pinnacle, the light pollution at night is notable.

Weird Sewage Smell: Occasionally noticeable in the halls, though it seems to have improved.

Garbage Pileups: The trash chute frequently clogs, leading to trash buildup in trash rooms.

WiFi: You’re locked into building-wide WiFi, and when it goes out, nothing you can do.

The Ugly: Parking Garage: A design nightmare. There’s only one resident entrance/exit on Church St., and the bottom garage isn’t connected. Paris Baguette customers frequently block the entrance, creating dangerous blind spots. Management has tried adding signs and cones, but the fundamental design flaw remains. This constant issue alone made me consider moving.

Cost: My renewal offer came with a $215/month increase—baffling considering the many available apartments downtown and the building’s lack of full occupancy.

Overall, I don’t regret my time at 1111, but the experience doesn’t really justify the high cost with...