SEPHORA — Local services in Nashville-Davidson

I went in for a browse and to find some shampoo and conditioner, when entering there was a group of employees having a chit chat so I went to look for myself. Someone eventually came up to help me. When they showed me a recommended shampoo and conditioner it said $12 I then went to pay and they were $14 each. Once I had paid I let them know that it says that where I picked them up and showed them it was the correct label for the brand they then scanned it and told me no $14 is the right price which felt like a you are wrong and I scanned you right. To which I said it has still been labelled incorrectly. And she said I don’t know how that happened. There was no apology or anything for the confusion or...

This store has great reviews so they must have been having an off day today. I walked past at least 4 employees and none of them said one word. I had a list of items I wanted rather than by online so I stopped in. Found all of them but one, got tired of being watched walking around in circles looking for it so I just checked out. When the cashier asked did anyone assist me today I replied “absolutely no one.” She was very nice and thanked me for being a rouge member but did not offer any samples for points like...

Absolutely TERRIBLE customer service. Needed assistance rescheduling a brow appointment, and they were completely unhelpful providing me the wrong customer support hotline number. When I told them that the number they provided me wasn’t going through, they told me to Google it for myself LOL. What kind of staff doesn’t even know the customer support hotline of the company...