Vanderbilt Medical Center Gift Shop — Local services in Nashville-Davidson

Woman who answered the phone was super UN-helpful and rather rude about it at that. Trying to get a new-baby arrangement sent to our coworker's wife. We totally understand there are Covid protocols in place, but it still shouldn't be this difficult -- Was told that they "close in 30 minutes and they stopped taking orders already. You'll have to call back tomorrow. And, because of Covid, you'll have to have them come pick up whatever you order." What??? she just had a baby - how the heck is she going to pick up her flowers? "Well, you'll have to call the nurse's station and have them come pick them up." What??? I'm the customer, I'm ordering from you, you're IN the hospital, presumably in the freakin' lobby and I have to make the call to the nurses to come get the flowers? Again, I totally understand there are Covid protocols in place and that you personally cannot go up to the patients' floors, BUT you CAN make the 30-second phone call on behalf of any customer who spends money to keep your behind working during all this! Ridiculous. Bye. Will find another florist who actually wants and appreciates our business. Even if that means we find one who sends them to the coworkers home instead of...

While I was in the hospital in ICU care, I called the gift shop for assistance. The background was LOUD with others laughing and joking. I asked my question, and had to repeat because of the above. The gentleman you answered the phone, wasn't paying attention to a word I was saying. I repeated - again (annoyed due to the lack of professionalism conducted) and employee decided to hang up on me. I called back, a lady answered. I had to repeat to her as well due to the background noise, but she was less tacky in her repsonse back. Rude and loud...

I called to send someone a gift, and they were completely unhelpful. I live over four hours from the hospital and asked for suggestions on what to send a patient who can’t have flowers. I had already sent the patient balloons and a stuffed animal and asked if there was anything else I could send. Her response, “We don’t have anything else.” The first time I sent a gift, I called over five times before I actually got someone on the phone. If I could give less than one...