[solidcore] West 57th — Local services in New York

The workout is great, the instructors are overall delightful, but this business's late fees and cancellation policies (both individual classes and your membership when you get fed up with them) are appalling. I tried to cancel my membership 3 days after my monthly charge date, but I was told that the 30 day written notice meant 30 days + the remaining month, i.e., if you get charged on the 1st, cancel in writing on the 4th, you will not be prorated for the 3 days on the following month, but will be charged for an entire month. Given the astronomical pricing (which has only gone up and up and up since I joined, and the 20% off ANY memberships "forever", even if I stepped down from unlimited to a set number of classes, that they promised me after I did my $99 new client intro special no longer applying when I did, in fact, step down), you're better off just joining a gym and paying a personal trainer. You'll get better, safer, more personalized results, and you won't be paying $40(!) late cancel fees AND not being allowed to workout when you show up to class 6 minutes late after being...

⭐️⭐️⭐️⭐️⭐️ Absolutely love the coaching team at Solidcore - and this studio in particular has something really special.

Olivia always puts so much thought into her programming - her classes have the most variety of any instructor I’ve taken. She’s kind and encouraging, and makes every session feel intentional and motivating. I want Olivia every day!!!!

Ian has amazing core series that burn, and his hands-on adjustments help you push safely and effectively. I’m addicted to Ian - can he teach more weekday 7/8am classes at W 57? I can’t make the weekday 11am/noon.

Liz brings the heat with her lower body sequences - I’m always sore (in a good way!) the next day.

Also love Marielle!!! Marielle’s positive energy, cheerful vibe, and quick wit make her classes fly by in what feels like minutes.

On top of that, Manager Geena has created a vibe here that’s so welcoming, fun, and grounded. It’s totally different from other studios (looking at you, UES) - no stuffiness here, just good energy and great people.

So grateful for this space and...

So bad customer experience! It is so difficult to cancel the purchased package!!! I recently moved to New Jersey, and want to cancel my auto payment. I told to the front desk and she told me her computer freeze and asked me to write down my name and email. I did, but never received email from her. After moving, I just want to finish the remaining class I have in my account for this month (still have 7 classes) , but in the system, it shows the package I brought is for New York, which means I need to buy extra class for New Jersey Location. That’s ridiculous!!! I called them but no one answered the phone, so I have to drive 40 mins to the New Jersey location, and the girl in the front desk asked me to write down my name and phone number as well, and said she would contact me by email. Seriously? I am here right now in the studio, why you can’t just help me cancel on your laptop??

I had great experience with them before, but now I am very disappointed. The company should have more humanized process when customer want to cancel or...