Abercrombie & Fitch — Local services in New York

I had a very unpleasant experience with the store manager.

I originally bought a pair of shorts here on July 14. At checkout, the employee offered me a promotion: if I signed up for something, I’d receive $10 off a purchase over $50. Since the shorts were around $70, I signed up and got the discount.

On July 18, I went back to the store for a size exchange (same model and color). The employee told me that because I had used the $10 discount, the manager needed to assist with the exchange. Then the store manager came over and told me that the store does not do exchanges, only refunds and re-purchases. I asked if she could price match since I was just exchanging size. She refused and told me bluntly that I couldn’t reuse the $10 off, which ended up costing me more than what I originally paid. And then, later she said, “What’s your phone number? Type it in,” and said, “I’ll price match this time, but not again,” in a very harsh tone.

While I appreciate that she eventually did the price match, I still don’t understand why she was so upset or why I was treated that way. Also, I’m not sure what the store’s official exchange policy is, but I didn’t see anywhere that says exchanges must be done through a return and repurchase. The manager could really use some retraining in customer service, and it would be helpful if the store clearly communicated its exchange policy.

The rest of the staff were very helpful, but the manager completely soured...

Everyone was very helpful and nice. Very accommodating. I don’t need more clothes but perhaps buying a t shirt with a nice fit is all we have right now. Besides each other. Tell your loved ones you love them, give your friends a high-five. Smile at a stranger. Tell that guy at your office who always wears pants that are too casual and trendy that you like his pants. Plain and simple. Say nothing about how they look like something in the wardrobe of your day drinking 22 year old neighbor who you think is paying his rent through some transactional agreement with multiple different women who are 40+. It doesn’t matter that you’ve tried to do the same thing and never had luck. Whatever app you’re using you always match with someone with baggage in Long Island. Maybe his luck has nothing to do with an app but rather with commitment. He’s dedicated to this. A mere tourist like yourself never sees what a world like that has to offer. If you want it, you must mean it. You...

The blonde lady at the register refused to help me with a transaction even when I had told her I had spoken to a customer service representative. She claimed there was nothing she could do. I had to call customer service back and speak to the manager of the store to get any type of support. Their numbers must be tight because making a purchase is much easier than refunding someone who paid with a card but didn’t have a receipt. Even then they only gave me a gift card, but it beats nothing. Shouldn’t have to go around in...