Crossroads Trading — Local services in New York

sometimes you want clothes that aren't new bc they have that worn in feel, look naturally distressed, bla blah blah, etc. came to Crossroads Trading looking for used or vintage-ish band T-shirts...out of luck there, but the store had a nice selection of hoodies and sweatshirts at fair prices. who doesn't need more hoodies?!? not me. over the last few months, was able to snag a few hooded items that have a nice worn look, unique in the sense that they aren't currently in every online or brick-n-mortar shop, and have that worn-in feel where it's not too soft but not threadbare either.

the store is neatly organized, brightly lit, and clean. women's and men's sections filled with a variety of some legit vintage items to stuff that is much newer or clothing that is just a few years or months old. everything from t-shirts, shirts, jeans, pants, sneakers, shoes, and more is squeezed into racks and shelves organized well throughout the medium-sized space. sometimes, there's a line in the front but that basically people who are selling items to the store...but checkout is typically very quick. staff isn't chatty, but friendly enough.

there aren't insane deals, but vintage-ish items are NOT priced insanely either. Crossroad Trading is nice addition to the East Village for people enjoy the benefits of participating in the Vintage Clothing...

Very snarky culture here. They pick and choose what items they merchandise and which ones to put back. I have first hand knowledge and experience witnessing gossiping and snarky remarks about customers behind their backs and have made a complaint to HR regarding the toxic workplace culture surrounding this location. The merchandisers are snotty and very unprofessional. They routinely make comments, unseemly facial expressions and gossip about customers as if it’s routine workplace behavior. This location is horrible and the employees need to be fired and if not fired, re-trained. The East village location is way more professional and you have better chances of selling as the merchandisers at that location are way more experienced and hip to the latest trends as well as they have a personal eye...

Of the many secondhand stores where I could unload my excess clothing, one I choose to return to consistently is the Crossroads Trading on Second Ave. in NYC. The store is well-managed, led by Katie, the general manager, who is always cordial and addresses me by my first name; she’s fabulous. The assistant manager there, Lucy, is outstanding too. I met her when she was a buyer in training only a few years ago and is probably one of my favorite buyers. Besides, the buyers there seem to be open-minded and do an excellent job of representing fashion consumers across the spectrum. Today, I was happy to have Justin, floor supervisor, complete my buy; he’s always super polite and friendly. I totally agree with all the other reviewers who have had positive experiences...