CubeSmart Self Storage of Long Island City — Local services in New York

My wife and I moved out of our storage unit at this location at the end of last month, and I have been planning to write this review ever since. (First review I have EVER written.) We have really liked the convenience of this location- the ample parking, the moving carts, and the freight elevators. We also appreciated the cleanliness of the location and the friendliness and helpfulness of the staff. Everyone we dealt with at this location (Myles, Maria, Michelle, Nedra, just to mention the names I can remember) provided very good customer service. I think Nedra is the store manager, so this must be a reflection on the importance she gives to hiring the right people. We were moving out of NYC for good reasons but there is so much I am missing about it; customer service in general is not one of those things. But this Cubesmart is very un-NYC-like when it comes to customer service. We have never had a problem. Quite to the contrary. Our last two days were good examples of this. We needed to rent a Uhaul trailer to remove our things. At the last minute Uhaul changed our pick up location. We had asked someone at CubeSmart if we could park the Uhaul in the carport overnight since it would be nearly impossible to find street parking. It was agreed that we could, so we told Myles and Michelle who were working that day that that was our plan. They said that it was fine by them as long as we had the trailer there by 8pm- closing time. We went to pick up the trailer. The line at Uhaul was long, and then we got into traffic problems. (Another thing I am not missing about NYC) We were going to be about 15 minutes late. So we figured that was that and we were going to have to find parking. We didn't even think about asking the Myles and Michelle if they could wait for us. Who would agree to that!? But then we got a call from Michelle! She was checking to see if we were still coming. We told her about our situation and she said that she and Myles can keep the gate open for 15 minutes extra! I was never so happy to park a trailer. The next day Michelle was back and Maria was there as well. We had too much stuff and had to get rid of some things. They were both so helpful and friendly and sweet even with all our questions. And I feel that they gave us a very fair price on using the dumpster. The customer service, especially those last two days, was excellent, especially considering that us moving out meant that they were losing our business. But they still went above and beyond our expectations. We liked using CubeSmart so much that we have rented a unit in our...

Great Price, Perfect Location, Lazy Customer Service

My title says sums it up. After doing research & comparing other storage centers in the area, Cubesmart offers the best prices in an extremely convenient area. Great parking access. accessibility and always clean facility. However, there are a few things that have rubbed me the wrong way and pushed me to consider going with other companies in the future for my storage needs: -When I sliced my finger on my unit's latch that got stuck and went into the office to ask for a band aid (it was bleeding pretty badly), the associate looked at me like I was overreacting and acted like it would be a huge inconvenience for him to get up and look for a first aid kit. He suggested that I rinse it off in the restroom sink (where there were no paper towels, btw). I don't tend to carry around napkins, tissues or anything that I can clean a wound with when I'm moving into a storage unit. -There are NO trash cans either in the parking area or anywhere near the storage units. This became an inconvenience several times -I was quoted by an associate that their disc locks sell for $20 while the storage facility across the street sells them for $14 including tax. -When using Cubesmart's cargo van for "free" I was not made aware that I needed to fill the gas tank all the way even if I didn't go that far. The associate working that day refused to give me a portion of my $100 cash deposit so I could tip my moving helpers until I went to fill the gas tank and relinquished the keys. The movers had another booking in Jersey and were already running late. I didn't have time to run to an ATM so I ended up not being able to tip them at all. -Another associate tried to help me close my unit when a box was too close to the threshold. He ended up jamming it and preventing me from accessing it for two days until I could get someone to help. -One day I needed to use the restroom at 6:45pm when the office is not supposed to close until 7pm. The associate had already locked the door, turned off the lights and was counting the money from the register. He let me in but only to wash my hands since the restroom had already been cleaned. -As compared with the unit across the street, they do not sell any kind of drinks and/or sustenance in the office lobby. To me this is unwelcoming. Most people forget to pack these kinds of things when doing an all day move and don't tend to have time to run out to get them. In my opinion, it is the responsibility of the facility to take care of their customers and provide these things that would be...

This location (not sure about your others) is horrible, HORRIBLE. and it doesn't matter what I say this either will never get read or it will and just discarded. I get there and they don't let me move in because they don't allow anyone to come in 15 minutes prior to them closing.. (per your lease contract) so I come the next morning and they open late! The employee shows up about 10 minutes late so they close early and open late (ridiculous) then the elevator breaks down and FDNY shows up with someone stuck inside. And HERE'S the icing on the poop cake. I'm moving every thing out on a Sunday I forget my keys to my lock (admit that was mistake on my end) but I don't stress it so much because I'm sure this company has back up plan for customers that can't open their unit. NOPE the employee tells me the lock cutter guy isn't there today yes lol there is a person designated for this! The cutter tool isn't even in the premises! And I have a moving company with me. How is this possible? If an employee Calls out then at least leave the tool behind. Anyway horrible experience I'm so glad I'm not there anymore. Also there was some water leak in the bldg the staff called me to check my unit THANKFULLY I didn't see any...