Verve Hotel, an Ascend Hotel Collection Member — Hotel in New York

I stayed here the night before and after my wedding day. I had my photographer and makeup artist come in the morning of the wedding and the hotel charged me extra. I never heard of a hotel charging extra for having guest. Had I known this I would of NEVER stayed at this hotel. I called and spoke to someone named Emily who wasn't able to help me rectify the situation, nor did she know what time a manager would be in to assist me.

When I got to the hotel, the guy at the front desk informed me that since I didn't bring the card that I used to book the hotel that he needed to put the charges on another credit card. Which didn't make any sense to me since the money was already taken out of my account. Was just informed it will take 5-7 days for the money to be put back in my account. When we checked in, a couple who flew in from our wedding came in with us, but I informed the guy that they were already checked into the hotel and that it was just the two of us staying in the room.

The other couple also found a bed bug on their bed and informed us to be careful (they didn't see any bed bugs the first night they stayed there, but saw it the second night). I would not recommend staying here since one they have bed bugs, two they seem to charge you for having guest come over and three their way of handling things surely doesn't align with how other hotels do things.

Hopefully a manager is able to rectify this ASAP and put the money back on my card ASAP. Plan on going out there to take care of this in person. Luckily we do not leave for our honeymoon for another two weeks. Otherwise, we wouldn't of noticed these extra charges until we came...

This hotel is as stated before. Clean, spacious rooms. Mini fridge, microwave, and a Kurig coffee maker. We had a king with a sofa bed for the kiddos. There was a door there to give you two rooms, so you have even more privacy! Beds are comfy, and clean. Accommodating, friendly and helpful staff. We needed extra cushion for the sofa bed, and even though the gentleman at the front desk could not get an extra mattress, he got us multiple comforters. They worked so well, we didn't need the extra mattress. Two city blocks from the subway. It is a sketchy part of town, but most of the locals were kind or ignored us. The staff even offered my husband an umbrella to borrow in a bad storm. Top notch staff. I would stay here again. The only negative is the deli on the corner one block from The Verve. I do not speak Spanish, but I understand enough. I walked in the store, and stood at the counter, waiting my turn. The customers started saying "oh no". "We don't want them to start coming here". This establishment, and the local customers frightened my 7 year old daughter with their angry voices and shaking their heads. I am a polite southern lady, who is raising my children to love and respect all people regardless of race, color or creed. My daughter turned to me and said "Mommy I'm scared. Can we please leave and never come back here." I left reluctantly, because I'm also a little scrappy. As I walked out a customer yelled "What's wrong mama? You don't like it here?" Can't remember the name. They have a turquoise canopy. Moral of the story, they don't want you, or your money. They don't like...

I really enjoy staying at the Verve Hotel. The staff is some of the friendliest I have ever encountered. From the management to the front desk they all are looking to make the guests stay enjoyable. I stay in this hotel on a regular basis when I come in to work at my office near Penn Station. It is only 18 minutes from the hotel. I can be in Central Park in 10 minutes. The location in Long Island City is in a safe transitional neighborhood of residential and industrial buildings. There are a number of new buildings being constructed and when more of the hotels and apartment buildings are finished the restaurants and shops will follow. Just a few blocks away the Astoria neighborhood offers a number of established interesting restaurants and services. Manhattan with it's outstanding restaurants, museums, shops and parks could not be closer. It is great to be so close with great views of the city and not paying the high price for Manhattan hotels. The rooms are spacious and clean. Free internet and breakfast as well. If you are not staying here when you visit the New York City you are making a pound...