Designs By Ahn — Local services in New York

By far the worst florist I have dealt with. After ordering from them a couple of times in the past I wanted to surprise my girlfriend with a nice arrangement this past weekend. I chose a delivery window between 12:00-3:00pm. When they didn’t come in that time I contacted the store to see what was going on and spoke with Jay, who was very nice and told me they had a large event in the Hamptons and some orders were not able to be delivered. Mine being one of them. Unfortunately, rather than them reaching out to let me know this - which would have been a much better way of handling the situation, they just decided to not reach out at all and I had to be the one to contact them. Jay apologized and told me that he was not involved with the order, they had dropped the ball and it should not have happened. He then offered to send an extra “special” arrangement on Monday when they got their fresh flowers delivered. Monday came and when I didn’t hear anything by 4:00pm, I once again had to contact them to see what was going on. Again, communication would have been key here. Perhaps a heads up on when they were going to be delivered? Shortly after, my girlfriend was contacted by the delivery person who was very nice and wanted to deliver the flowers but she was not home. So, after all of this and wanting to surprise her; she never got the flowers, I was refunded the money, and it just ended up being a huge disappointment. Not to mention a waste of time.

I am a chef and have worked in the service industry with florists for over 35 years. I certainly understand things happen but not communicating what is going on to the customers who are supporting their business is not a good practice. If they had the courtesy to reach out and let me know what happened I would have appreciated that and been ok with a later delivery. And to also have my 200.00 order overlooked because they had a “large event” is totally unacceptable and also not a very good excuse. Don't take orders if you can't handle them. Needless to say I will not be returning again and will take my...

Designs by Ahn did the flowers for our wedding ceremony and reception in Chelsea New York this April. They did an incredible job from the planning stages to the event. The office staff who coordinated with us ahead of the event were wonderful to work with and top professionals. Victoria has a great aesthetic eye and is so easy to work with as well. Design sensibility is key when planning an event this grand and she does it with ease, style and grace! They were always quick to respond, and even though we made changes up until the last moment they never had a problem with it. On the wedding day, the blossoms in the church were perfect, in size, color and stature and they put them in a perfect spot perfect spot where they created a beautiful archway to walk through. For the reception, the tables were more than exquisite. They helped order and choose the tablecloths from a huge array of books that they had and they coordinated all of the details. We purchased some items for the table and rented others and again they were flexible with it all. The florals were a muted tonality that matched my dress, which was a mocha cocoa blush color. They were perfect and talked about by all! They came in and set everything up during the day so by the time we walked in it was perfection! We used candelabras, candles, and votive candles, and these were magnificent and just as we had envisioned for the space. The professional way that Victoria’s team worked and got the job done was very much appreciated by all. They handled any last minute details and situations on the spot, were incredible to work with all the way from set up, moving the pieces from the chapel to reception area and the break down organization. We felt honored to work with Designs by Ahn and would highly recommend...

Had my wedding flowers made by Designs by Ahn. My main frustration was that the flowers for the bouquet and table centerpieces didn't look perfectly healthy for my wedding, but to be fair I think it had to do with the hot weather. 3 days before my wedding when I visited her store to see the flowers, I told Victoria that I noticed that the flowers weren't doing well, and she explained that the particular flowers that I had would bloom with very curly petals. I then asked her to switch one particular kind of flowers from with some other ones, and I was told that she had already purchased the flowers from the market and could not be very flexible with the switch over. But on the day of the wedding, the flowers looked worse (petals were more curled up) and some of the white flowers had wrinkles on the petals, and the dusty millers were wilted down. I didn't even bother to bring home the bouquet because it was not in a good shape at the end of the day.

Another big disappointment was that I asked specifically for a cascade of flowers on my wedding cake, but when I saw the cake on my wedding day, I was shocked to see that the flowers were simply laid out on the top tier and in between the 2nd and 3rd tier of the cake. I don't know if it was because my request did not get to her, or if the cake bakery messed up the flowers. In any event, the amount of flowers on the cake did not look like they would be enough to make a cascade configuration.

Her team did a great job in setting up the florals for the gazebo at my...