gorjana — Local services in New York

I LOVE gorjana and have been a faithful customer since going to the original location in laguna beach and receiving excellent help from the girls there. however, i went to the WV location and had a terrible experience. all 3 of the employees working ignored my girlfriend and i completely and we were obviously wanting to purchase a few items and they never offered to help or get anything for us. we were the only 2 customers at the time and they were gossiping across the store and on their phones instead of asking us what we wanted to buy. so rude. ALSO we had purchased an online order and it looked different from online so we asked if they could double check and they told us “no youre wrong” and offered absolutely no help. this is not okay. they need to be trained on how to provide even the bare minimum of customer service to...

I bought a necklace here yesterday and when I got home I saw it was broken. Couldn’t even clasp it any way. So I traveled 35 min from my apt today to go back to the store to get it fixed. When I got there there was a sign on the door that said they were closed at 5:30 pm even tho I checked google maps. They told me to go to the nearest one which is a mile away. There is no convenient train so I had to walk it. Absolutely terrible customer service will...

Wow was the staff at this store beyond lovely! We came in to find some jewelry for my wedding day and the ladies who assisted us were so attentive and beyond fun! Felt like I was shopping with my closest friends! And they knew there stuff! I learned so much about the line, I wish these ladies were always my sales associates. In a time when good customer service has been difficult to find this store blew me...