Hat Club — Local services in New York

The customer service in this store is absolutely the worst I’ve ever experienced.

I ordered a hat in-store and was told it would be delivered there for pickup. A week later, I received an email saying the hat had arrived. When I got to the store, the employee told me the wrong hat was ordered. I said fine, here’s my number — return it and get the correct one.

Another week goes by, and when I come back, the same hat is still sitting in the box — not even returned. Lazy employees, no urgency, and the store feels more like a hangout spot than a place of business. Customers shouldn’t have to deal with this kind of nonsense.

The sales rep name is QC never processed the return, so I had to request a refund myself. Still no hat, just wasted time and money (including paying for parking in SoHo). All I heard was, “Oh, I’m sorry.” Sorry doesn’t fix terrible service.

Completely unprofessional — everything about this place is trash. The store needs serious management or maybe just let AI run it because at least robots...

Horrible customer skills. So we went with my family to this store because of my son. (He loves fitted hats). As many of the stores there is a line where you have to wait until customers come out so another ones can get in. Wait in line is not the issue. The issue for me at least was the person who was taking care of the line. He was so rude. Around 12 customers came out amd he didn't say anything and there we were waiting for him to let us in. He was doing something inside the store but at least what I was expecting was a "could you guys wait a little more on the line?" But nothing. I went to the door to see what was happening and he just say mam please get out and then he start to yell at me because I was upset saying that the store wasn't his and that what you want me to do about it. So rude! I guess here in New York not all but a lot of people from here it's really rude. What this people forget is that without customers, there is ...

Yo, in the Big Apple, where the skyline's high, There's a spot called Hat Club, where the fitteds fly. You want style, you want flair, it's the place to be, From uptown to downtown, they got the steez.

Snapbacks, dad hats, you name it, they got, Exclusive drops that make the block hot. Every color, every logo, every brand in stock, Rockin' lids so fresh, they make you stop and gawk.

Collectors and the hypebeasts, they all come through, For that limited edition, for that one-of-a-few. The vibe is electric, the energy real, Hat Club NYC, it's the ultimate deal.

Step in the store, it's a culture fest, From the Yankees to the Mets, they got the best. If you want to stand out, if you want to be seen, Hat Club's the spot, you know what I mean.

So next time you’re in the city, and you need that cap, Hit up Hat Club, they got your back. From Queens to Harlem, Bronx to BK, Hat Club NYC, where the...