Imaging Coliseum — Local services in New York

If you want to undergo a patient Fieldprint verification, please do not choose this place. Just share my feelings with “5-star”review, but the reality is I was treated unfairly. I thank them for the “help” which in fact the responsibility they should’ve taken as the site of fieldprint, and they cursed me with my polite, all for a comment that I didn't make.

If they didn’t write those bad words to me, I won’t even write this review though I feel very wronged and helpless. They don’t deserve my thanks, and they thought they “helped” me for just taking more than “5 minutes” to complete the process, because they’re “busy with other stuff”. Their attitude just like that their work as the site of fieldprint is the non-profit charity and I’m a beggar that gets the favor, so more-than-5-minute work is my fault, and they took my gratitude as a matter of course. They ignored all the impatience and ineptitude during the process.

I brought all the required documents for the I9 verification, but the staff didn't know what to do next because I didn't have the most recent EAD card. I was friendly and apologetic, asking if there was a solution, only to be told by the older gentleman, "I don't know, you should call Fieldprint," and then he ignored me. When I asked if he could call customer service on behalf of the site, he said, "I'm too busy to make the call," and walked away.

I should be grateful they didn't kick me out! So that I could stay in the “warm” place and call Fieldprint myself, which was hard to get through. After three attempts, I finally got through, and the customer service agent told me, "You need to have someone from the site call us." When I asked if I could be transferred to them while I was there, they said no.

After asking again if they could call as a site and getting a negative response, I managed to get through by pretending to be a site employee and communicated with customer service, finally getting further instructions. Because I saved them all the trouble, the younger gentleman finally agreed to "help" — yes, he came over! In the meantime, customer service connected me to the technical support line for the site (which they should have called), and the gentleman left, telling me to inform him when there was news.

Finally, with remote assistance from customer service, we completed the application. In fact, it wasn't a machine issue but rather their unfamiliarity with the procedure.

During this process, because my document was missing the last page (which contained some declarations, irrelevant to the information needed), I asked the gentleman to reprint it for me. In fact, I didn't know why it was necessary, as all the verification needed was just the first two pages, so I didn't bring this "never utilized" third page.

The remote operators didn't open any other pages or perform any upgrades or updates; they simply helped click the correct options, and my document was submitted. Although they were unprofessional and the older gentleman was impatient, I still expressed my gratitude apologetically for their “extended help” based on my politeness.

After sharing this experience with people around me, a friend, unaware to me, left a three-star review, which he thought wasn't bad, to express his opinion. Then, I received the reply as shown in the screenshot.

I was shocked.

Completing this re-verification was part of their duties, and even if it took longer than the "5 minutes" it should have (but still less than 30 minutes I think), they should have done their best since they took on the responsibility.

Yet, I was the one constantly calling for help, and it turned out there was nothing wrong with the machine or the process. The additional time was only due to the staff's unfamiliarity with the new documents and not knowing which options to choose. My gratitude was merely polite; aside from missing a page that wasn't needed in the first place (which I never asked for), I did nothing wrong. If you are too busy, then perhaps you shouldn't serve as a Fieldprint site. Focus on your own...

I had three rolls of film (1 color, 2 black&white) "developed" by imaging coliseum through b&h. When I opened the envelope, to my surprise, the black and white negatives were completely blank, as in transparent. Not a mark, not a line, not a shadow, nothing. Just like looking through slightly opaque plexiglass. A day before picking up my photos at b&h, I had called imaging coliseum to understand what was going on with my order since the order number had changed and nobody at b&h could tell me what was going on. I gave imaging coliseum my name and phone number, but they seemed to know nothing about my order. I explained the details of my order, and the guy I spoke with said, "I'm not sure I remember". He even asked a colleague, and the colleague said he also didn't recall two blackandwhite and one color rolls from basically one or two days before. At that point when I called I still didn't know I'd get blank negatives, but now I'm asking myself: you're a small shop and you really can't remember two black and white rolls from the same client that came out completely transparent? Impossible. Anyway, the camera wasn't the problem. My camera works. I am not the problem, first because I'm not a rookie, second because you can't statistically screw up 72 shots in a row. And even then, the film doesn't come out completely transparent. In addition, the serial number and brand name that always appear at the base of all negatives after development were also not showing on the blackandwhite negatives. These features are factory processed. This means that if development is done right by the lab, they will show on the final negative no matter what, meaning whether the camera was defective, the film remained unexposed, or the photographer sucked. Everything, including the serial number and brand name were completely wiped out of the blackandwhite negatives. There's only one way to wipe everything out like that, and that's by using the fixer solution before developing the film. Really, can a professional lab make a mistake like that? No. No professionals can screw up like that and not own up to their appalling mistake. So I lost over six months worth of images, I got lied to about the whole thing, and on top of that, they had the gall of charging me in full for the "development". I should have received an apology, and perhaps one or two courtesy rolls as a bona fide statement that although imaging coliseum screwed up pretty badly, they felt sorry. None of that happened. No one took accountability. This kind of behavior is nothing short of incompetence and ultimately dishonesty.

Advice: stay away from these people.

UPDATE: So now I get an apology as a reply to my negative review. Guess what, here comes the explanation now, and here they're offering free film and to process my film for free, claiming that they do take accountability. Just so you know, Mr. Harry, accountability only counts if it comes spontaneously the moment you've realized you made a bad mistake. Not like you make me pay top dollar for processing two rolls of film that come out blank because of your mistake, offering nothing, not an explanation, not an apology, and then decide to try to make it right only after you got busted and called out in public with a pretty bad review. You wasted over six months worth of photos and memories that I can never get back and brazenly made me pay for full processing. I couldn't care less about one or two free rolls, and I sure am not going to entrust my film over to you ever again. Totally...

I'm sorry, what? I had three rolls of film processed here. I scan my own film so I don't require anything else. Every other lab in the city wraps slides and negatives in protective cellophane once processed. These guys sloppily wrapped three rolls of bare film together and threw them into a cardboard box with no outside protection. As a result, my slides and negatives are scratched, chipped, and dusty beyond belief. If you let the lab scan your film and don't care what happens to your negatives or slides, maybe these guys are fine. If you want your film back in useable...