Jenna Perry Hair — Local services in New York

Having frequented Jenna Perry Hair Salon several times, I am well aware of its reputation, which is heavily influenced by influencer marketing. These endorsements suggest a level of premium service akin to what I've experienced in top salons in London and Paris or Berlin. However, each visit has fallen short of those standards, culminating in my most recent disappointing experience.

During this visit, while pregnant, I requested specific hair treatments: no scalp colour application and limited chemical use. The staff's reaction to these requests was one of confusion, a stark contrast to the professionalism I'm accustomed to elsewhere.

The stylist, Julie, made several critical errors: She didn’t let the colour develop sufficiently. She neglected to check the colour before rinsing. She inadequately applied colour to the ends of my gray hair, focusing only on the roots.

These oversights resulted in an uneven and blotchy appearance, with the roots well covered but the lengths poorly attended to. I’m still struggling with this (after 5 months) as it will take ages to grow out and can be seen all over my head not just in 1-2 places. My concerns were met with a dismissive response, blaming my decision to skip the gloss treatment, which doesn’t contain colour. This contradicted previous advice and did not justify the uneven coverage, plus it was never mentioned during my visit that I need to apply the gloss to get proper coverage.

Similar issues have been noted by other customers. While the salon offered a redo, it was not a feasible option for me, given my pregnancy and the desire to minimize chemical exposure. Additionally, the cost and inconvenience of traveling to the salon, coupled with their lack of a refund or apology, only added to my frustration. I will not be returning to Jenna Perry Hair Salon and would caution others based on my...

I went in to get a gloss with Natalie. I was so excited- I am a newly postpartum working mom, and finding an opportunity to do something for myself is incredibly rare.

I knew this, so was careful to choose the stylist I felt would handle my hair best. I was so disappointed that the stylist I carefully chose, Natalie, was not present for the majority of my appointment. We consulted for a few short minutes in the beginning and she mixed my color, but it was applied by an assistant and I was blown out by her assistant, Jocie (who was lovely!). In fact, I did not see Natalie again following our two-minute consultation. After Jocie blew out a few strands of hair, I asked to adjust the tone darker. Jocie re-applied the color and gave me my blowout. Natalie was not present throughout any of this and did not come over to ask if I was pleased with the color in the end. I literally did not see her again, except for walking back from the shampoo bowl where I saw her working on another client (during my appointment time). She was also not particularly friendly. I echo what others have commented about the colorists/stylists being unfriendly, or kind of stuck up? I left feeling both totally neglected and disappointed.

I wrote to the salon to give them an opportunity to rectify the situation. I wrote that I did not have time to return to the salon for an appointment (due to the aforementioned circumstances), but would accept a gift credit or refund to use for future use. Apparently, this is not doable. Wild, given I did not receive the service I wanted, nor from the stylist I chose.

The only positive of my experience was meeting Charlie Love, the new COO. Lovely person.

Seriously, go elsewhere. This place is all marketing,...

I typically don’t leave negative reviews, but after reading another review that echoed my own experience, I felt it important to share mine. While this may have been an isolated incident, and perhaps the stylist was having a bad day, my visit with Jessica G. was disappointing.

I had done extensive research on extensions and felt confident that Jessica was the right person to see. Although she was running late, that didn’t bother me—I’m a physician and understand how appointments can sometimes run behind. However, when I was seated in the chair for my consult, the initial greeting was cold and uncomfortable. Jessica appeared annoyed, didn’t introduce herself, and didn’t ask how I was doing. When I greeted her, she barely responded, which made the interaction feel tense and unwelcoming.

The “consultation” was extremely brief, lasting only about two minutes, and I left feeling confused and dismissed. There was no discussion about the process, what to expect, or any details regarding the extension installation. I was fully prepared to invest significantly in the service, but I left feeling as though she didn’t want my business at all. I couldn’t help but wonder if I would have been treated differently if I was an influencer / someone she found worthy of her time. The interesting thing is that I care for some celebs/influencers as part of my practice, but I make it a point to treat all my patients with the same level of respect and care.

That said, the front desk staff, her assistant, and even the salon dog were lovely. Unfortunately, based on my experience, I will likely be canceling the installation appointment.

I hope this was an off day for Jessica, but regardless, making a client feel unwelcome is...