KIKICHIC — Local services in New York

I was first very impressed with this store and its cute jewellery. Only to be let down a couple of weeks later when a stone fell out of my ring. I had only worn the ring a handful of times and hadn’t knocked it on anything. After reaching out to the customer service, was told I would have to pay myself to have the ring shipped back so they could look at repairing it. I was visiting NYC as a tourist, as I’m sure are a lot of their clientele. I went back and forth via email a couple of times but still was only offered the solution of paying to ship the ring to them to look at repairing. The quality was obviously not great , but even worse was the customer service. I spent about $50 on a ring that lasted a handful of wears. Asking the customer to pay for shipping back to look into a potential repair seemed very out of touch. I wouldn’t recommended purchasing from here...

The vibe is cool & the concept is cool however what you’re paying for vs what you’re getting is not. You’re paying $50+ on FAKE JEWELRY. They say the bracelets are real and the charms are fake so you can’t get them wet. Which was fine bc I thought they cured the charms to prevent from quick tarnishing (you would think they would). But my charms started tarnishing two days after I bought my bracelet. The only wetness my bracelet had experienced was when it rained. So I paid around $76 dollars for something that didn’t last for even a weekend. I have fake jewelry from 2009 that hasn’t tarnished as much or as quickly this jewelry has. SHEIN makes jewelry that last longer. I was disappointed and don’t think the product matches the price. You’re better off going to pandora and getting REAL jewelry for what they’re...

My friend and I went to get permanent bracelets here in March and her bracelet chain broke in less than 6 months. She did not use any harsh chemicals or anything of the sort that would ruin the integrity of the chain. We returned to get it re-zapped but they wanted to charge a 15 dollar fee. Needless to say, we did not re-zap it because there was no guarantee that it wouldn’t break again in another 6 months that would then require another 15 bucks to fix. We ended up just putting clasps on it to make it a non-permanent bracelet, but still a disappointment because the cost of the non-permanent bracelet is less and we initially paid for a permanent bracelet.

Additionally, the store advertises their jewelry as non- tarnishing but both our bracelets have already lost its gold color and it...