Maison Margiela Crosby — Local services in New York

Unfortunately, others interested in purchasing in store need to take the other 1-3 star reviews, and my review, seriously. Note that the lower star reviews have several thumbs up; virtually none of the 5 star reviews do (1 or 2 out of 80.) They likely have employees rate it high to balance out the bad reviews, or pay users to rate highly, or pay ramshackle businesses that deploy bot accounts to boost the overall rating. If you've got the look,* you can probably disregard, as your experience may be drastically different than mine and several others.

It was an awful in store experience. I went in, got greeted by all 4 employees, then left completely alone for 20 minutes. At first I browsed and touched inventory to make it seem like I wanted to be approached to try things on, then I just stood awkwardly, then I sat and waited. And waited. And waited. I figured, at some point, one of them has to approach me—either to ask me to leave, or ask if they can assist me. Other customers were assisted who entered after I did. Of the 4 employees who didn't interact with me: 2 helping several other customers (different sales each time, not groups, families, etc.), 1 on his phone in the dressing room who shut the curtain after I made prolonged eye contact with him, 1 declaring he was going to take a cigarette break. He returned from smoking, told another employee to check their phone for texts (out of the corner of my eye, looking at him in a mirror, I could see him pointing at me, and then miming to unlock his phone), then he and the other worker laughed in hushed tones. Presumably about how they'd rather not help me, my loitering, potential thievery, etc, etc.

At the 20 minute mark, I intentionally make my phone screen visible, to show I was writing about my in store experience on the 'client care' section of the Margiela website. At this point, suddenly the cigarette break employee (Kristoff, though make no mistake about it, they were all awful) is free to help me, and says, 'No one's come to help you yet?' I say, 'No,' like all of us in the store—other customers included, haven't seen me fail to be assisted in any way whatsoever the entire time. He apologizes and asks what I'd like to try on.

I try on babouches/slip on flats, platform heeled tabi boots and regular, shorter heeled tabi boots. Once I made it seem like I was heavily leaning towards the flats (and may purchase in store), suddenly it was all smiles, would I like sparkling water, everything I was saying was so funny and music to the sales representative's ears. I asked about cobbling (others say get cobblers to add Vibram soles right away to prolong lifespan), he said wear them for 4 to 6 months and then get them re-soled. Others online say this was bad advice. I said I'd probably come back next week after a paycheck. I easily would have been fine to have paid on the spot, if it was a good experience.

Was it intentionally malicious advice? Who knows? I do know I would rather pluck my eyeballs out than give anyone in that store commission. So I'll purchase online.

I wear all black, understated clothing. Nothing about my clothing appears 'shabby,' but who knows, maybe like others who reviewed, I didn't look rich enough, snobbish enough, interested enough to be...

I’ve been to the Margiela store on Crosby Street in New York twice, and both times I was treated extremely poorly — by the same salesperson in particular, who appears to be the manager or the person in charge.

The first time, as we walked in, he exchanged a look with the security guard and made a strange hand gesture, moving his hand across his throat, as if to signal he should have not let us in. To be honest, I can’t say for sure what he meant by it, but it was definitely unusual and inappropriate.

He didn’t greet us, neither did he offer any help, and chose to assist other customers who even arrived after us.

On my second visit, the security guard asked us to wait outside, while three people who arrived after us were let in immediately. Once inside, the same salesperson pointed at us while laughing with a colleague, and again didn’t bother to help us, even though we were clearly interested in buying jewelry.

Every time I’ve been to a Margiela store — whether in Paris or London — everything has always gone smoothly. I’ve never had any issues. But in this New York store, this particular salesperson’s behavior has consistently been disrespectful and inappropriate. It’s really...

Disgusting service! I visited the store on the 23.12, to begin with no one wanted to notice me, there were 3 salesmen and only 1 guest in the store except me, but they didn't need it. I asked to be given 2 fragrances, to which I initially expected, then it turned out that one of them was out and the salesman was just too lazy to find out if it was in stock. I ended up leaving my choice on 2 fragrances, which I asked to pay cash, to which I saw how the salesman didn't like it and he cringed. In the end, when I got home, I found that one fragrance was not the one I had asked for at all. I decided to return to the store the next day to exchange the fragrance. The same salespeople were working, but they turned me down because the store was closing before Christmas. They could have admitted their mistake and just exchanged the perfume, realizing it was a Christmas gift. I was very disappointed with the service, as in Paris this would never happen, in addition to working with every guest there, regardless of the amount of purchase, they paid maximum attention, in order to introduce the brand as much as possible. You should be ashamed...