Pickle — Local services in New York

Although my experience with Pickle initially encountered a hiccup, I want to express my gratitude for the exceptional service provided by their team. I've been a repeat customer, both in-store and through their app, and recently found myself in a bind when I urgently needed a dress for an event. Due to a miscommunication regarding the dress's location, I was left without one with only an hour before I had to leave.

However, the Pickle store team swiftly stepped in to rectify the situation. They reached out to me promptly, offering three alternative dress options similar to what I had originally requested, and astonishingly, the dress was delivered to my house within just 15 minutes.

I was deeply impressed by the level of customer service and support extended to me during this stressful time. Despite my initial frustration, the team remained exceedingly apologetic and demonstrated remarkable kindness throughout the ordeal. This experience has truly set a high standard for customer service, and I look forward to continuing my patronage with Pickle in the future, knowing that I'll be in the hands of such an incredible team.

Once again, a heartfelt thank you to the Pickle team for their...

I have literally never left a negative review in my life but there's a first for everything :) my rental was very damaged when I received it with pieces of the fabric hanging off and then they 1) tried to convince me that it was supposed to look like that and 2) said they could do nothing once I showed them the multiple ripped stitches and picks in the fabric - and this was not the owner of the dresses fault as I got it from the store. Staff was rude, passive, and not helpful at all. I used to love pickle but won't go again beyond returning this dress with stitches hanging out of...

This review is more for the company itself vs the store but renter BEWARE. This app is good until someone damages or steals your items. I’ve been trying to get their customer service to respond to me about a damaged dress I rented and it’s been an endless cycle to nowhere. You wait about 3-6hrs for someone to actually answer the chat, then they say “so sorry about your experience this is X let me check on your issue” and then X disappears….. so so so so so frustrating if any of the founders see this PLEASE WORK ON YOUR CUSTOMER SERVICE as your entire app depends on your damage and...