JUVENEX SPA — Local services in New York

I would rate this 5 stars - I did the Juvenex Jade Journey which is the basic entry to the spa. They provide towels, robes, slippers and disposable swimwear for those in the city who decide on impulse (like me) they need to relax. 24HR access is extremely convenient and a huge pro to this spa. I went with my partner after she performed in a play after 10PM. We were the only ones there at 10PM on a saturday night for 98% of our stay. There was another pair that we saw in passing but all amenities were to ourselves. There are two hot tubs; one filled with lemons and the other salt. One cold tub. All three tubs are next to eachother. They were clean, temperatures were soothing and appropriate for all three, and easy to bounce between. This was my first time going to a spa like this - I have a gym membership that has a sauna, whirlpool, and steam room but that's all the experience I have so I can't compare this spa, but it exceeded my expectations considering previous reviews and researching spa's all over the city that i'm excited to try. The disposable spa wear is free, and it's probably not size inclusive because both my girlfriend and I had minor tears on our bottom suits but it did the job. Made of a mask/thick mesh material.

4/5 stars overall - The steam room on the main floor (5) had a weird smell to it and was hard to breathe in. More than usual. The steam room on the 4th floor did not work although the staff said it took 5-10 minutes after they turned it on for us. Maybe we did not use it the right way, but after the 10 minutes there was no steam. Not a huge problem, because the saunas were more my vibe. You pay for 3 hours of entry and I wasn't sure if that'd be an issue but it wasn't. 3 hours is plenty of time here especially if it's at "Off Peak" hours. Again, at 10PM on a saturday the place was empty and felt like a private experience for me and my girlfriend. There are public showers to rinse off and a private shower room that you can close the door that has "do not disturb" on there. Shower heads were a little fussy with temp at times, there were multiple shower head settings, and the private room was dark and ambient. The womens locker room is shared and somewhat small. I can see it being crowded during peak hours, but I did not mind and do not mind getting naked infront of others although I did not have to do that. There were a lot of toiletries - Deodorant, neutrogena hydroboost face wipes, hair dryer, and a bunch more.

5/5 Saunas- There is an igloo sauna, which at 5'6 I had to duck in at the entrance but it was atmospheric, dark, and HOT. I had to put a towel down on the seat. I LOVED it. The cold tub, along with the two hot tubs are right outside. Great for contrast therapy. The salt sauna, and the infrared sauna are on the 4th floor. The salt sauna was super relaxing and fun. The infrared was fun as well. Interesting trying different saunas out for the first time. I guess they do provide different experiences and benefits for the body.

4/5 Tubs- The tubs are extremely relaxing. I loved the lemon water tub the most. I don't know how filled tubs should be at a sauna, but there was probably 3 ft of water in the tubs, possibly less. I was able to lay down in them because my partner and I were the only ones using them. It's relaxing either way, but I would not know what it's like with more than two people in these tubs. It was nice to be alone with my partner and not worry about spa etiquette like just sitting in waist deep water. The tubs looked clean to me, they refreshed the lemon bath while we were there with new water.

5/5 Service- The attending front desk lady was extremely nice. She gave us the run down and you can tell she cared about the clients. She answered our questions, showed us the facilities, and asked us how the water temperature were. We had tea and pineapple which was a nice touch.

I would totally go back here again. It is a fun thing to do at night on a saturday besides clubbing or going to a bar - which isn't entirely my thing unless my partner is playing...

So me and my girlfriend got the basic couples getaway package, we had our appointment at 11 assuming not to many people will be there that early, we were running 15 mins late and i called ahead to let them know, and the women responded by saying how they don't know if they could hold our appointment and we would have to get there to see the next available slot, which was my first sign that this place wasn't the best. Once we got there we were charged an extra 60 dollars for "taxes and fees" making the grand total 530, I was then charged twice because the machine glitched. I will say the front desk lady by the name of Nadia was apologetic and was willing to help with the extra charge if need be. We are then taken down stairs and are told to wait in the "salt room" A plain room wit a bucket of salt in the middle. After waiting 15 mins they put two other couples in the same room. Im not the biggest covid stickler but it wasn't the most comfortable setting. They then take us to the "celebrity room" which is laughable at best. It was plain room with tile floors, tacky lights , two massage beds and tub in the corner. There was no seasonal fruits, only two Ferraro Roches, no candles, only fake valentines day flower decorations. Thank god they at least gave us a cheap bottle of proseco. Overall the ambiance was very tacky and felt very rushed. The tub barely fit me and my girlfriend and the water was luke warm. Since alot of people were coming in that day for the Couples package it felt as those each couple was getting moved in and out of that room for the Jacuzzi. Im not very confident the tub was very hygienic, def looked alil shabby. We are then taken from the room and brought out for our massages. At first the staff while nice were very unorganized and didnt know where to bring us. They then usher us to the elevator and brought us into a office space that was very poorly repurposed into a massage area with tables. It hard to stress how non-relaxing and unsettling this room felt definitely not what I pictured for my "Spa Getaway." We were also not even asked if we wanted a scrub or a massage. So the massage starts and she is extremely rough with me. I personally like deep tissue but most would have probably hated my massage. She also used no lotion for the first 20 mins which was quite painful. She also scratched my neck with her nails. Eventually she had to run downstairs to get lotion leaving me for 10 mins. I would also like to highlight even though she was touching elevators and other things no one washed their hands before massaging me and my girlfriend, which you know is a lil unsettling. She also was touching my face and mask as well, which was not asked for. For the rest of the day I was actually in more pain then I came in with. On the other hand my girlfriend said her massage was terrible and her masseuse barely massaged her, only rubbing her body over the towel. If you dont want to read all that, all in all the Couples Package is 100% not worth it. I dont know if they were just busy because of Valentines day but the staff is nice but pretty unorganized, facility's that they took us to were cheap and tacky and very overpriced. Would not recommend, this also my first google review ever so I wouldn't writing all this if I...

After reading these reviews I wasn't sure about my body scrub appointment at Juvenex. I came anyway because what they do is exactly what I was looking for when I decided I wanted to lose all dead skin cells for my birthday to start my new year off with a "clean slate". I'm glad I stuck with my choice.

I couldn't find any recent reviews so I'm writing one.

Juvenex is open 24 hours according to the signs, and during most of the daylight hours it is only open to women. If I'm remembering correctly, co-ed hours start at 5pm (but you should double check). I signed up for the body scrub and half-hour massage package and I was not disappointed.

Some reviews say they use Ivory soap or Irish Spring for the scrub. I didn't see what they used but I really don't care. What matters to me are the results. My attendant, Mary used a scrubbing glove and whatever soap or solution they have and I saw tons of dead skin being sloughed away. I started to worry that I wouldn't have any skin left but Mary knew my limits and as far as I can tell, I don't even have a scratch on me. The scrub was thorough and the massage that followed - in a different room, was gentle and soothing as Mary applied a creamy lotion all over my body.

Some things to note:

I thought the spa facilities were clean and pretty. Some areas could use a bit of updating or fixing but those weren't the areas in use (except for the shower area, which was still okay). The sauna and steam room were fantastic. The heat was great in both. The 3 tubs have no jets and are very pretty and well situated in their section of the spa. They are all a bit small but I was the only one using each at the time and I was able to stretch my 5'8" frame fully. I think the tubs are ideally intended to be used by a single person, couple, or maybe several friends as a group, and that worked for me because when I was at Juvenex, I think they scheduled the day so that each person - or group - would have the sole use of the each unit (sauna/steam/tub) BEFORE their scrub.

There is a slight language barrier with some of the staff but they are generally very attentive and well-meaning.

If you have issues with nudity, you will have issues with the scrub. I don't have those issues so I don't know if they make any special accomodations. Be advised, there are several scrubbing tables side-by-side in the scrub area and while I was on the table two other women were brought in and scrubbed too. The next person over was less than four feet away from me. Some of the other reviews did prepare me for this. I wasn't completely at ease with it but it wasn't a big deal for me.

I'm tall with a thicker than average frame and many treatment tables are slightly too narrow or short for me. I usually have to tuck my hands under my hips or thighs so they don't fall off the table (not suitable for relaxation)! The treatment tables at Juvenex were actually wide enough for my comfort. A plus! Also, the scrub table was naturally covered with a thick, clear vinyl over the padded cushion so that the water, soap and dead skin cells can be washed away easily while still ensuring my comfort as I lay on it.

Overall, I enjoyed my experience at Juvenex and will...