Deborah sold me a dress that she claimed was "Gucci" for $150 which was a half-off, store-wide sale price on the original price of $300. I noticed the dress had no tags on the inside on the back hem, or the inseam -- there was no evidence what-so-ever that it was a Gucci dress, but I bought it in the moment because of the excitement the staff and Deborah had for how it looked on me.
When I got home, I still felt strangely about the fact that there were no tags. I called her to express my concerns about the dress, after doing research on fashion duplication and fake product, and she was extremely unprofessional towards me. She would rant to me about trusting her word on the merit that she's been running this business for a number of years, and that the donor of the dress has been her client for a number of years.
This is all fine and dandy and I'm sure she has run this business for a number of years, but there was still no way to prove the dress was authentic for her to be charging $300 for it in the first place.
In order to ensure my happiness with the dress, she promised to reimburse half the cost of the dress for the trouble. This never happened. For the past 2 months, I've been calling over and over, leaving messages with her employees, texting her number, and she never returned any of my messages. I never saw the "refund" she promised me.
I will never shop at Hearts of Gold again. She has bad business practice and doesn't follow up with her word. If she can't do the latter, how am I to trust the "designer labels" she is reselling for ridiculous prices in her store? The math doesn't add...
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