Yukie Natori New York Salon & Spa — Local services in New York

I had such a terrible experience here over the past month, I will never be coming back. I had three “Japanese gel” manicures in the past four and a half weeks - the gel just isn’t staying on.

Flash forward to yesterday, I worked with someone who was extremely new and knew very little English. Why would you give someone new, a loyal client, who has been paying full price for your services, despite it not lasting more than a week before peeling off?

The woman kept burning my nails and filing down the nail bed. I asked her to stop doing that many times. Someone came by to translate and I tried to explain she keeps filing down my nail bed with the drill so much that it’s burning - they tried to gaslight me and told me it was normal. I’ve been coming here regularly for three years - it’s not! I bled in three places from the drill. This woman wasn’t even qualified to file my nails, and she was literally using a drill to burn my nail bed and skin. I even asked her to cut the fly away skin she was creating all over my nails - she didn’t. She just kept saying she didn’t understand. I felt abused by the time I left.

The gel itself is thick, lumpy and looks like I did my own nails. I’m scared to see how much damage she did to my nails. I reported them for having an unlicensed nail tech, because there’s no way she...

I’m sure they do nails excellently but I came here for lash extensions and a body scrub on separate occasions and the experience were both sub par. The lashes did not look full; nor did they stay on for more than a week. The body scrub was not even 45 minutes, even though it is advertised as 45 minutes. It felt good but after the scrub, the lady turned on the water for me and that I’d be given privacy to “take my time” and shower. They don’t provide shampoo; just some random “soap” filled inside a Purell bottle. After showering for 20 minutes, the towel I was given was damp and it cleanliness was questionable because it looked like a really old and discolored towel. Then I heard a knocking and was asked if I was finished ... I mean I thought I was able to take my time and I thought I was at a Spa... I wasn’t even offered a hair dryer as I walked out with wet hair... I had to ask the receptionist if I could borrow a hair dryer... she said I could go upstairs to their hair salon... luckily the people upstairs were kind enough to let me borrow it. I don’t know why this place is even called a Spa... I did not feel relaxed at all. If you want a legitimate body scrub, go to King Spa in NJ. They will actually scrub you down and make you feel like a...

This has been my go to place for wax for years (Hilda and Karina are amazing) but this review is not about them or waxing, it’s about laser and Lisa that does the laser services. I always wanted to do laser on a few areas of my body and the girls at the front desk kindly set up a package for me. I went on Saturday for my first session and the experience was just terrifying. Lisa started with my underarms and I don’t think I ever experienced so much pain in my entire life! She burnt my skin and claimed she had the intensity level on the highest! Why??!!! I kept asking why does it hurt so much? I’ve been to other laser places for underarm laser and the machine used was super high tech, they put some type of gel or cream on the area I guess so it wouldn’t hurt as much and it was completely painless. With Lisa it was the complete opposite! First the machine she uses looks like it’s more than 20 years old. Extremely loud sounds like an old washing machine. She doesn’t put anything on the area and it’s extremely extremely painful! I was in so much pain I told her to stop and that I didn’t want to continue with the other areas. I was shaking, I couldn’t even speak. It was that bad! If you are looking to get laser DO NOT GO THERE! Worst...