KAY Outlet — Local services in Ontario

Avoid at all costs. Kay Jewelers is a shady company, google them and you'll find that they have been accused of stealing diamonds. I came to this location to buy my girlfriend a necklace because the Asian manager convince me about a 6 month no interest plan. Turns out she lied to me.

I receive my first statement and I was slapped with an interest fee. I called the credit card company to let them know that my purchase was part of a deferred no interest plan and they confirmed with me that it was B.S.

I then call the store manager and confront her about the situation and she has the balls to tell me that I had to put 20% down in order to qualify. Never did she mention that to me EVER. All she kept saying was like "pay 40 dollar a month, no interest" thats where she got me.

Honestly If I would of know that I had to put 20% down, I would of done that in the first place because now I'm paying interest and spending more than I should on their overpriced jewelry. This lady literally put words in my mouth and had the balls to tell me make bigger payments.

This isn't the first time I've been screwed over by Kay Jewelers. The first time it was at the Tyler location In Riverside. I took in my gold rope for repair and they switched it out for a rope that wasn't mine. I had to call corporate about the incident and they took months to resolve the issue.

How is it that I've gone to 2 separate Kay Jewelers and had issues? Just stay away from this company. Don't fall for their payment plans. I missed one payment once because I got a new debit card and they blew up my phone asking for their payment.

The manager here will lie to your face just to desperately make a sale and won't admit to her mistakes (asian lady)

Employees here are ready to screw you over. Beware Take your hard earned money somewhere else. I know for a fact this company will run run out of business soon. It just explains their pathetic...

The workers are the kindest and most helpful people I have come across. However, the manager is the issue. She is rude, disrespectful, and has disgustingly bad customer service. I purchased a solid gold 14k chain, which cost thousands. The chain itself started turning black, which was odd to me to see discoloring on a solid gold chain. When I took it back the first time, one of the employees was over-insistent on getting the chain checked and fixed, which we were really grateful for. I am content with the Kay employees, as they were all equally as confused as we were, and were trying to help us out. However, the manager from afar was yelling that we were over exaggerating and that there was nothing wrong with the chain, angrily demanding we would leave with our discolored chain, stating over and over there was nothing wrong. The employee ended up overruling her, sending our chain out for a repair. When it was time to pick it up, there was an odd an explanation regarding the chain discoloration. When I asked for a copy, she refused.

I went to get it checked for authenticity, and 5 different jewelers told us that it did not look or feel to be a 14k solid gold chain. All were shocked and the oxidation color that the chain had, especially since gold is a solid substance. I went back and the manager was disgustingly continuing to make it seem like not a big deal. I will not be returning her simply because of her. Her terrible attitude is not managerial material. Her lack of customer service ability and ruthlessness was terrible to see, especially when she was talking to us like we didn’t know what we were...

Let me start with if I could give zero stars I would. I Went to this store with high expectations to buy an engagement ring. I handled my purchase with Armando. I finalized my purchase with a planned date to purpose, I called the store the day I was told by Armando the ring would be available. They informed me my order was canceled! I was not even given a email or make courtesy phone to inform me of the CANCELED ORDER.I went back to the store to see what the problem was and everybody was being rude and unprofessional. When Armando was helping me find the ring he kept changing laptops which I thought was a little suspicious!. He (Armando)ended up charging my new Kay account twice?!! One transactions for $2,000 plus and another charge for over $2,000and they couldn’t tell me what the charges was!! I believe they try to commit fraud. I ended up at the store for 3 hours in Ontario Mills trying to figure out the situation. I asked them to credit back my Kay account they than proceeded to tell me the funds would be AVAILABLE UNTIL JULY!!!! Mind you this happened in March. I will never do busy with this...