UNIQLO Ontario Mills — Local services in Ontario

I will give no star if I can. No other clothing store like UNIQLO when it comes to returns. I am really disappointed with my return experience at one of your store located at ONTARIO MILLS, 1 Mills Cir, Ontario, CA 91764. I came in to the store to return one of the skirt I purchased. WOMEN PLEATED HIGH-WAISTED LONG SKIRT Color: 59 DARK GREEN Size: M SKU#: 420358. The cashier who claim himself as store manager at the very left counter around 2:45pm refused my return because he found a tiny food stain (size of less than a half the size of a rice) on the skirt. I told him I have never wares this skirt and the tag is still attached. He said due to store policy, he cannot accept any return with stain on it. How do I know if the stain is already there or not when I first purchase it? No one including myself check it when I make the purchase. If you have policy to exaggeratedly check for tiny marks or stains when it comes to return. You should also ask costumers to check stains or marks when they make the purchase. NO ONE is doing the final check or inform the costumers to do the final check when it comes to purchase, then why you have such strict rules when it comes to return? I’m so regret that I did not record when that person claimed himself as manager show me those ridiculous marks and the tiny baby food like stain on the skirt so I can post on social media to show how ridiculous it was. You should close your fitting room because everyone can make marks or stains when they try on the cloth. What makes me really upset is I never ware this skirt until my husband questioning me why I purchase two skirts with same style and similar color ( one black and one dark green, you can check my purchase history) even though UNIQLO provide email return with shipping deduction, I still feels really unfair and upset. If your staffs check stain and marks for costumers when they make the purchase, then I won’t have any disappointment or anger regard today’s experience. UNIQLO makes me feel like this company only cares about profits and it’s not care about costumers. I left the store without taking back the skirt I wants to return because I’m so upset and angry. (Also I have a 9 moths old baby with me) I would rather lost the $30. What a Shame on whoever (so called manager) dealing with my returns today. NO MORE UNIQLO...

Uniqlo is a shopping haven for those seeking quality, style, and affordability all under one roof. The store is well-organized, making it easy for shoppers to navigate through the array of products on display. From everyday basics to more fashion-forward pieces, Uniqlo offers a wide variety of clothing that caters to diverse tastes and needs.

One of the standout aspects of Uniqlo is the staff. They strike a perfect balance between being friendly and helpful, yet not overly intrusive. This provides a comfortable shopping experience where you can browse at your own pace while knowing assistance is readily available should you need it.

A particular highlight during my visit was the awesome sock deal. The quality, variety, and value provided by this deal was impressive, making it a must-check-out for any shopper. Other products throughout the store also showcased Uniqlo's commitment to providing high-quality items at reasonable prices.

However, the shopping experience was slightly marred by the disorganization of the sale items. Finding the right sizes was a bit of a challenge due to the lack of structure in this area. With better organization of sale items, Uniqlo could greatly enhance the overall shopping experience and make finding a great deal even more satisfying.

In summary, Uniqlo offers a fantastic shopping experience with its well-organized store, friendly staff, and great deals. Despite some minor shortcomings in the organization of sale items, the overall quality and value provided by Uniqlo make it a go-to destination for stylish,...

As with other Uniqlos we’ve been to all over Asia, this branch has good products, clean premises, and well organized shelves. I would have given this place 5 stars if not for the out-of-the-blue rudeness and unprofessionalism of one staffer. My family and I had the misfortune to ask for her help at self-checkout since a sale item was being rung up at the regular price. She comes up and bitchily snarks at me to give her space. Mind you, I’m already standing a little off to the side of the register but that apparently was not enough space for her highness. A simple polite, “excuse me,” would have sufficed, but for whatever reason so early in the day, she couldn’t scrounge up some basic decency and felt the need to vent her displeasure on hapless customers whose only crime was to exist in her vicinity.

Lady, if you’re reading this, you know you’ve got issues, and with every ounce of goodwill I can muster after you disrespected me and my family with no provocation, I implore you to find help, therapy, counseling, cos what you’re doing now, it’s definitely not working. And maybe find a new line of work that doesn’t involve people!

P.S. The staffer who helped us after her highness flounced off deserves 5 stars for excellent customer service skills. We appreciate that he apologized for how we had been treated and that he made us feel...