Orange County Courthouse — Local services in Orlando

The workers at this courthouse are some of the most unhelpful and unpleasant I’ve ever dealt with. Many of them act impatient and rude toward people who are simply trying to handle their business. I once waited for hours, only to find out that a staff member had removed my ticket number from the system — something that should never happen. I tried to stay patient, but when I finally asked about it (because I noticed basically all customers were now gone), they just told me it “wasn’t in the system.” The entire process was frustrating and unprofessional. The way this courthouse is run is a complete joke. If you can avoid coming here, do yourself a favor and do so.

My experience at the Orange County Courthouse was extremely disappointing. The staff and officers are often impatient and unprofessional, and many seem to forget that people come here already stressed and just trying to handle legal matters.

At one hearing, I came to help a friend by translating. Even though my English is fluent and my Spanish is limited, the black woman judge approved me to translate anyway. When I struggled a little, she stopped me abruptly, told me to leave, and then began speaking broken Spanish herself — which made the whole situation confusing and unnecessary. I was also surprised because she isn’t Hispanic but knew enough to not need a translator so I don’t know why she allowed me to be one. It felt humiliating and disrespectful, especially since I was only trying to help.

After that, a courtroom Hispanic male officer asked me to leave completely and would not even allow me to sit quietly as a guest, even though other people were sitting and observing. He was being petty and abusing his little badge that gives him some sort of power, something he likely never has at home. The way both the judge and the officer handled the situation was completely unprofessional and made me feel publicly embarrassed for no reason.

The courthouse staff, in general, seem frustrated as well as MISERABLE and take it out on visitors. Overall, this courthouse needs serious improvement in professionalism and basic respect...

IN THE COURT OF PUBLIC OPINION Re: Orlando Courthouse – Unprofessional Conduct of Sherika

COMPLAINT: Plaintiff: Anonymous Defendant: Orlando Courthouse, specifically an employee identified as Sherika Nature of Complaint: Gross unprofessionalism, misleading payment information, and failure to provide adequate customer service.

STATEMENT OF FACTS: On August 26, 2025 Plaintiff presented herself at the Orlando Courthouse to tender payment for collection court fees. Defendant, through its public-facing information, represented that tap-to-pay payment options were available. Upon attempting to execute said payment method, Plaintiff was informed that no such facility exists. Plaintiff sought assistance from Defendant Sherika, who demonstrated a flagrant disregard for professionalism, providing no alternative solutions, no guidance, and no courtesy. Defendant’s actions resulted in significant frustration, wasted time, and unnecessary inconvenience to Plaintiff.

CLAIM:

Plaintiff asserts that the conduct of the Orlando Courthouse, through its employee Sherika, constitutes unprofessional behavior inconsistent with the obligations of public service. The misleading information regarding payment methods represents negligence and failure to maintain accurate and functional services.

PRAYER FOR RELIEF:

WHEREFORE, Plaintiff respectfully requests that the Orlando Courthouse: Immediately update its payment information to accurately reflect available options; Provide proper training to staff on professionalism and customer service; and Publicly acknowledge the failure to provide advertised services, thereby preventing further unnecessary distress to the public.

Respectfully submitted, Anonymous Plaintiff in the Court of...

I went to room 320 to file a restraining order. I was very briefly instructed to complete a 41 page document with no help and when I finished I went to where the papers were being printed and the women in the front that are working there discouraged me so badly. The wait time is hours long, you will receive no help and if you need to extend your parking you will be put back to the end of the line and wait a few hours again. This experience made me not want to file a restraining order and never come back to the courthouse. I thought the workers there are to help not be rude and send you off to a million people to get something on your forms highlighted because they don’t want to even though it’s their job. I think whoever schedules them needs to schedule people to replace them when they go on break. Also I think they need to hire more compassionate people. People are going through stressful moments in their life and the last thing they need it to feel like they’re being kicked while they’re trying to get help or do the...