Portland State University Bookstore — Local services in Portland

I understand why there's a textbook return cut-off date, but it's ridiculous that there's not a system in place for people who purchase a textbook after that date has passed. I called 4 days after I purchased a book, before I'd even opened it, to see if you would match an online competitor's price (as your "Best Price Promise" clearly states you do). I didn't even want to return the book; I just wanted a portion of what I paid refunded to match the better price I found, but your associate said it couldn't be done. You've lost the next 4 years of my business just so you could keep my $15 now. This is the exact opposite of good customer service, and such pointless policies will cost you business...

It's disheartening that this public university bookstore is charging a exorbitant amount for textbooks. Even if you happen to rent a textbook it is just 50% of how much it would cost to buy the new version. Unfortunately when you return the rental in good condition there is no reimbursement at all! I'm extremely surprised that this bookstore only allows those with Veteran's Administration, Oregon Trade Act, or another similar agency. Why wouldn't you allow struggling college students to use their FAFSA?!? This bookstore is also partnered with Barns & Noble so you know they are all about PROFIT. I hope they change their business model and take notes from how PCC (Portland Community...

This bookstore is great! Friendly, attentive staff, comfy environment, conveniently located! I never feel ignored or unwanted here, and everyone is helpful and genuinely pleasant and want to assist you as best they can! Only reason it isn't a full 5 stars is the website I find very difficult and can never seem to reserve things on, and sometimes they don't get all my books by the beginning of the term. However, they are quick to remedy difficult situations and help you navigate the shelves. Special mention to Tamarsh, who has been excellent in...