Music Lovers Audio & Video — Local services in San Francisco

Unfortunately I have to give a one star to even get my review posted. Doesn't deserve that !

I called this store to see if they do repair on vacuum tube amplifiers and dont know who I spoke to ( I'm thinking it was the owner ) and he proceeded to tell me its a waste of time !!! The old amplifiers are not worth repairing and will not perform compared to the Audio Research amplifiers. I was Shocked he was spewing this garbage simply because they do not do repair and thinks its a waste of time repairing older equipment ! WOW was shocked. This attitude is what gives high end audio a bad rap ! Why anyone would buy anything from this guy with that attitude is beyond me. I have been in this industry for over 45 years selling some of the finest in high end audio and WOULD NEVER talk to someone like that and tell them they are wasting there time and is not worth repairing. So I guess that means if its not a "Audio Research" amplifier ( which honestly I'm not a fan of anyhow) your wasting you time repairing OR for that matter listening too ! Sr if you see this post my suggestion RETIRE !! Cause you have the wrong attitude !

Addition : to your response to my review ! No this IS NOT a “ Fabricated” review ! I literally called you and asked if you do repair on vacuum tube amplifiers and proceeded to tell me it’s a waste of money because it wasn’t a “ Audio Research Amplifier” ! There old and tired sounding ! I was literally in shock ! There are tons of great sounding vacuum tube amplifiers that are amazing sounding and have an incredible reputation in the high end audio industry. I wasn’t Angry until I heard you spew this nonsense. I have sold the very finest in high end audio and some of the premier high end stores in the country and would never say anything remotely like that to a customer. I also have never disparaged any other brand of equipment because first there a number of excellent sounding high end products and no one dealer can sell them all. This is a problem with many high end dealers who talk bad about brands they don’t sell. First sign of a bad salesman and any store that would allow that I would never do business with. That is not what high end audio is about. So no this is not a “ fabricated story “ ! Doesn’t apologize but tries to discredit my comment and review. Tells you about the mans character ! I simply wanted to see if you repair vacuum tube amplifiers and you sir are the one who said...

We recently had the pleasure of working with Andrew at the Music Lovers location in San Francisco, and our experience truly exceeded all expectations.

From the outset, Andrew demonstrated a profound knowledge and genuine passion for high-end audio and video equipment. He took the time to carefully understand our specific needs and preferences, offering thoughtful, tailored recommendations that were both insightful and spot-on. His ability to quickly source additional information in real-time ensured that the system we selected perfectly met our requirements.

What impressed us most was Andrew’s commitment to helping us make an informed decision—without any pressure to purchase. He patiently explained the differences between various components, skillfully guiding us through the complexities of high-end stereo systems.

If you’re looking for a knowledgeable, patient, and attentive professional to help you navigate the world of high-end audio equipment, I wholeheartedly recommend Andrew. He made what could have been an overwhelming experience not only manageable but enjoyable. We’re extremely satisfied with our investment and feel confident in the expert advice we received.

We also had the opportunity to meet the owner, Jae, whose dedication to fostering long-term customer relationships was immediately apparent. Jae took a keen interest in ensuring we began with the right system for our current needs, while also offering flexibility to upgrade as we evolve. His approach focused not just on the immediate sale but on creating a roadmap for future growth, which reinforced our confidence in our purchase and the store’s commitment to customer satisfaction.

Impressed by both the exceptional customer service and the high-quality equipment offered by Music Lovers, we returned to purchase a second system for our home office. The entire team at Music Lovers provided an experience that was nothing short of outstanding, and we look forward to working with them for...

Music Lovers Audio First of all let me thanks Spencer who helped me to install my new stylus cartridge professionally to my ClearAudio turntable. It works perfectly with my sound system.

My first time visit was 5 years ago and was also cartridge installation with Jacob who was highly trained by the ClearAudio company. He did a fantastic stylus installation job to my turntable and my cartridge lasted over 5 years. I respected him as an expert professional in audio equipment. I would called him for help when I have questions in my audio system upgrade or improvement needs.

This is the second time I came back to this long time Super Audio store. I really like this store and their services with professionally trained personnel on site to help customers’ needs. Spencer is very nice and polite in welcoming me to the store and very happy to help me. His dedicated skills and working patiently on my turntable made me really appreciate his time and workmanship. He would readjusted anything he was not happy with what he sees or measured not to his expectations.

The other staff are nice and customers oriented, listening to what customers want them to do. This is a high end audio professional store so they require customers to make appointment therefore each customer walls into the store would be served accordingly and not leaving customers without help or service. I feel so lucky that I know this store and will continually use their services as I need. Thank you...