Bischoff's Shades of the West — Local services in Scottsdale

Only giving 2 stars because the gals behind the counter were so polite.

Dealt with a horribly rude sales person yesterday. My friend and I were in there & wanted to look at some clothes. We started in front with full price items. I made a mental note of the items I wanted to go back and get to try on. We checked out the sale rack & there were a couple things I wanted to try on. Right next to it was a full price jacket. I decided against it because I couldn’t think of what I wanted to wear as bottoms with it. The sales lady loudly piped up I just did not like it because it was full price. 😒 In that moment I made the decision NOT to grab the items from the front of the store.

I hope you work on commission. Ever seen that movie with Julia Robert’s? “Big mistake, huge!”

Perhaps not being dressed up fooled you. You certainly seemed happy when I bought a couple of the sales top. Imagine how happy you’d have been had I bought everything I wanted. You just do not treat customers that way.

Had you been more polite perhaps I would not have gone online when I got home and bought the full price pieces I was looking at when I first came into store online rather than in your store.

But you made an assumption. Don’t judge a book...

Terrible and rude customer service. There was a sign that said “50% towels (bottom shelf only)” We asked one of employees about the sale and they’re varified the price so we then selected one of each of the towels and went to the cashier to pay but the towels rung up full price. We informed her that the towels were 50% off on the clear signage. She rudely respond with “Uh no they’re not” and repetitious said “um no” and disappeared from the counter. After a few minutes we grabbed the attention of a different male cashier. He proceed to give lip service saying “No the sign is wrong and we don’t honor incorrect discounts because we’re a small business” The sign was very clear yet there was no accountability or remorse for there mistake with a simple “sorry about that” I’ve supported shopping locally at this established several times in the past but I will not be shopping here ever...

ASK FOR LACEY!!! My family visits this store every year for spring training.the prices are great, they have something for everyone and it's always our first and last stop. This time we were pleased to meet LACEY, an old town girl born and raised. She took our experience to another level! We were all fitted in proper boots and cowboy gear. She took her time talking with us, recommended where to go next for dinner and shopping. By the end of it all we found ourselves back that same night to thank her...and come back for the few things she knew we would still be thinking about! Seriously, ask for this girl!!! She made us feel like a million bucks. See you next...