Scottsdale Southwest — Local services in Scottsdale

Appalled by the behavior of an elderly employer or (given her attention to my family's whereabouts) possible owner. Painting the picture, let me just say that I'm a professional who was semi-casualy dressed. I entered the store with my grandson in a stroller who was immediately drawn to the stupid cactus stuffy you see posted. Since he's leaving back home in a few days, I decided it would be a cute little souvenir to remember his visit at Nana's. As I'm wandering the store with my daughter and other grandchildren, an elderly woman walked up and snatched the toy from him and scolded him for putting it in his mouth. Upon seeing my stunned face, she said, "Unless you are buying it," to which I assured her I was. She then proceeded to follow me all over the store and when I handed it off to my daughter getting in line (who was otherwise unaware at this point) she became defensive feeling as though she was being stalked for shoplifting as the woman was literally over her shoulder in line. When I told her what it was about, we put all other items back.... and were it not for the baby's attachment... went ahead and bought this $12 item available all over town. My family and my numerous visitors throughout the year will be avoiding this place...

I went to this shop November 7th and it was NOT a good experience. I ended up purchasing a good amount of stuff and while I was at checkout there was a basket of heart shaped stones and I wanted one so I put a rose quartz heart shaped stone on the counter with the rest of my items I was buying. The lady at the counter immediately said “I am not selling this to you” in the most rudest way! So me being very confused asked why and she stated that I needed to fill a bag of rocks to get that rock. I was still very confused because the rock I wanted had a price sticker on it and it was on the counter. Not in the fake rock bin! As I pointed this out in a polite manner I was still met with this rude woman telling me that she wasn’t gonna sell me the stone. I payed for what I had and left, no heart shaped rose quartz. I should’ve just taken my business elsewhere now that I think about it. I hope you’re happy, mean lady that didn’t sell me a heart shaped rose quartz. If you want to go to a place with amazing customer service I highly recommend...

Avoid this store and the elderly woman who works here at all costs. I made a purchase and unfortunately found a .99 cent lizard toy after I made my purchase. I tried to pay for it and unfortunately was met with this old woman who refused to let me make a $1.07 purchase with a debit card. She informed me she would not let me use a debit card for a $1.07 purchase and that I was to pay in cash. I only had a $100 bill and she also refused to take that as well and informed me I should’ve just bought it at the time I paid for my $30 tshirt. She then proceeds to walk away from me and takes the lizard toy with her. Who does business like that? If you, as a business owner, refuse to pay a terminal fee for $1.07 purchase and then refuse to take my cash then it should be free since I already spent $30 to begin with. I would highly suggest anyone to just walk next door to the Mexican import store or another other store around, where they will happily accept any form of payment regardless of the amount and they have much better...