Roche Bobois — Local services in Scottsdale

Do not buy from these people, they are awful! We bought a living room set - two sofas, two chairs, coffee table, end table and two lamps - from Roche-Bobois Scottsdale at the end of July for almost $40,000 and paid 50% deposit. They said we could expect delivery in late January. A week later we were told the factory rejected our choice of fabrics - even though they were Roche-Bobois fabrics they recommended - and we would have to pick again. The store asked for the "approved" fabrics from the factory but the French were on vacation. We followed up mid August and were told they'd get back to us as soon as they heard back but we didn't hear anything through end of September.

Finally I emailed them at the end of September to cancel the order and get our down payment back as we had lost patience. The store manager called me and said it is "against policy" to refund but to come in and we pick fabrics and offered me a 20% discount on the order. I made it clear that I still expected delivery in January as originally promised and she assured me she would do everything to make that happen. We went in immediately and made another choice expecting that we would get a 20% discount on the order with expedited delivery.

The next day she told us the factory had rejected these too and asked us to come in yet again and we went in to make a third choice. I once again said I'd rather cancel the order but she promised to do her best to air ship the items which would cut 10 weeks off the delivery time. We left the following day on vacation and she promised to get us a final order with the 20% discount and an expedited delivery date when we returned.

We returned a couple of days ago and had to follow up - again, we didn't hear from them at all. They then sent an order form without the discount and nothing about delivery. I had to call them yet again.

Yesterday she finally said they could offer the 20% discount but not air shipment and we'd have to wait 6-9 months starting now - after we had already lost 3 months - so up to a year for what we ordered back in July, AFTER compromising on fabrics twice and ONE MONTH after initially asking to cancel the order. She said it was the best they could do and if we didn't like it she would refund our money and asked me to let her know ASAP.

I told her today that we would choose the refund offer. She then said they could only refund the sofas and chairs - the other items were already in production and could not be refunded - even though we bought them all at once because they went together.

She said our only option was to pay for the tables and lamps and buy sofas and chairs elsewhere to "go with them". Completely ridiculous since it's almost always the other way around.

I asked to speak with her manager (she's the manager of the Scottsdale store) and she refused to give me a name or number. I asked who can I file a complaint with and she said "corporate" - but refused to give me any contact info saying I could look it up myself.

I refuse to pay for any portion of an order when the entire order was place as one and this is clearly a breach of contract on their part. I have disputed the charge with American Express and am getting lawyers involved.

DO NOT EVER BUY FROM THESE PEOPLE! THEIR CUSTOMER SERVICE IS THE WORST! I WOULD GIVE THEM ZERO...

If I could give ZERO stars I would This is the first review I will be writing regarding Roche Bobois in Scottsdale. We met Ann Rishell at the Scottsdale Roche Bobois store. We have furnished our entire home with Roche in Texas & NC . The Scottsdale store has been the worst experience we have ever encountered. I discovered a false charge and I called the store.

Ann told us her assistant was to blame for our credit card charge of an overcharge of $27,000 and it has been a nightmare getting the refund. My question to Ann was why did I have to discover this? Why was I not made aware over a week later ? They openly admitted it was there fault. However talk is cheap with them. They continue to emails stating they have refunded the charge. However it has not posted in our account In over a week. Before you pay them to order place your order and give them your credit card for the charge , I suggest you check everything. I would definitely not order anything from them over the phone. They have failed us in the worst way. We continue to chase Roche Bobois and Ann who is with the Scottsdale Arizona store down to get our $ back. We have not received anything we ordered. I can’t wait to hear there response. I have proof of the charges ad the receipts they signed my name. All I’m asking fir is my $27,000 in excess charged refunded. They say it was a mistake , it’s been over a week now and I am really concerned. “Buyer Beware.” I would recommend dealing with a different Roche store Texas has great Roche Bobois dealers. Houston would be a great choice. They all deliver your furniture regardless. It’s all about the relationship with a Roche Dealer. Scottsdale does not own up to the Roche Brand period!!! Thus is my first of many reviews on various websites regarding this store. Scottsdale Roche Bobois...

We purchased several pieces August 12, 2021. Today, May 21st, 2022, 9 months later, we received the last item. The side board, was a floor model that looked and operated beautifully. One year later, the side board was delivered damaged. The doors do not open and close correctly. Everything looked and worked well 9 months ago. The Scottsdale location used the side board for 9 months on the floor waiting for our other pieces to become available. The Manager, Hatuma, is not willing to repair it. She said, "At this point I have done everything I can. If you want to purchase a new one we can help." Strange, why can't we just have the one we paid for that works? I asked to escalate it to her Manager and if I could speak with him. Hatuma said, "Unfortunately, I am not allowed to. He already gave me the options." Which can't be true because the piece was delivered a few hours ago and I hadn't spoken to her about the issue yet. What kind of company doesn't let you go up the chain of command? You would think that after waiting over a year and letting them use our side board on the floor, they could be more helpful and gracious. We were so patient with them while we waited with no proactive communication. The furniture is very expense and the consumer deserves a top notch product and service. Sadly we received neither. Hatuma provided a poor experience for us. We suggest others try other furniture options and save yourself 9 months of frustration. Even if they tell you your furniture will be delivered in 3 months, like they told us.

UPDATE 6/18- Roche Bobois did send Emilio out to fix the side board. He was very helpful. It is working properly now. And we appreciate them...