Dr. Martens Seattle 4th — Local services in Seattle

My feet are bad from planter faceitus and was recommended to try Dr. Martens. Their sizing is frustrating, not because it’s EU sizing, but because it is a made-up sizing; not really a 43 (approximately a 9.5 in US), not having a 44 size at all, so having to jump to a 45 (a US 11), which saying I jump from a 9.5-11. But their 43 is actually a US 9, so it’s jumping from a 9-11. Okay, so knowing this, I work with trying different sizes, as the shoes are also not all the same. One pair I was permitted to exchange from 43 - 45 as it was unworn. When I attempted to actually put these on at home, I was floating my the shoe. Not acceptable. I decided to return them as I’m inside their timeline and they’re unworn. I bring them in with the e-receipt, and was informed because I did not take the box, he would not take them back. He’d already looked up the receipt, he refused because of the lack of a box, WHICH no one stated would be an issue when I refused the box initially. I’m already stuck with two other pair because they’re worn; another pair basically fits (couldn’t tell you why?!) so I’m keeping them. The staff member in this day ruined my EVER going back. I walked out without the shoes because of my disappointment and frustration, and not one attempt was made to try to give them back...not even “don’t forget your shoes”. Some staff were more helpful, some less over the 2 months I’ve been looking at these shoes. Seattle staff were better than the Portland guy who “helped” me (it was seriously like pulling teeth). Save yourself the frustration and aggravation. Try Mephisto...

This place is great! About two months ago I came in with a friend to see if I could even wear dr martens (I've been lusting after them for ages, but I have really high arches and wide feet, so that really restricts what I can wear). The clerks were really nice and brought out a few sizes and styles for me to try on, and they fit!

So a couple weeks ago, after saving up some cash, I went back to make my purchase. I was helped by a guy who was recently returned to the company, and he was incredibly helpful. He was able to answer all of my questions ("should I wear my inserts in these?", "how weather proof are they?", "how do I keep them in top condition?", etc), and ended up helping me find my perfect boots (a finish I hadn't even noticed before), in just the right style.

So incredibly happy with my boots, haven't worn anything else since I got them. Great even for 10 hour days working retail.

Everyone I've interacted with at this store has been very friendly. If I find out a friend is thinking of getting dr martens, I'm definitely going to strongly encourage them to go to this particular location, because they're going to receive excellent customer service from...

Main Take Away: low quality shoes, low quality customer service. Save your money and go somewhere else.

Got these shoes this summer from the store. The zipper broke today and the hole in the sole of the shoe started about 2 months ago. Went in today to see if they could fix the shoes and they said they couldn't, which is fine. However, once I asked about a discount or some sort of compensation or even if they had shoes on sale, I was shut down and told they don't sell any sort of discount products at their store. I highly doubt this. These shoes aren't even 6 months old and now I can't wear them. They should not be falling apart and if they are, then customers need to be able to get them fixed or at the very least receive some sort of compensation. The manager had the audacity to suggest that i just buy a new pair of the same style; why would I waste my money on a pair of shoes that I know will fall apart after 4 months? For the amount of money I spent on these shoes at the very least decent customer service would be great. I have a few other pairs of Dr. Martens from over 8 years ago and they're still in great quality even after wearing them every day for...