Mud Bay — Local services in Seattle

After being a customer spending over $300 per month on my dog's food for over a year, I have become pretty accustomed on how to place a special order. Recently, I have noticed staffing changes/training have turned my 5 minute phone calls into sometimes 15-20 minutes while their staff figures out "how to order" my repeat order. I have been dealing with these extremely long ordering processes, and when I called today, I got another associate who was not familiar on how to special order. I was guiding the employee on how to order and even gave her my phone number so she could pull up my account to make things easier. She told me she didn't see my account.. at that point, I wanted to save time and asked if someone more experienced could do my order. She told me someone would call me back.

Little did I know, when I answered the return call it was to a LECTURE on respecting staff and employees and making sure everyone had a good experience. I was not asked my side of the story (I wasn't aware of this problem to begin with) and it seemed like the associate on the phone lied to her superior about how our interaction went. I have never been called up by someone and lectured on how I "treated" their employee, even though I was guiding her and helping her pull up my phone number (she didn't know how to even do that). I am appalled on how I was spoken to, and I could not even get a word in through the lecture. What a terrible way to treat a customer who continuously orders and has been doing this same routine for a year. So disappointing.....

Really sad to have to review this place so badly as I used to love going to this location and was a big supporter of buying from Mud Bay rather than big chains, but the service here has gone down hill. Idk if it’s racism or just snobbery but the way I get treated by the two girls who work the evening shift is by far the worst service I’ve ever received at a Mud Bay. When my girlfriend goes in they are super nice and offer her samples to take home, when I go in I get a cold response and they are always somehow “out” of cat samples. They don’t offer, like almost all others do, and I have to ask. I love the samples as it’s allowed me to test new products before I buy a bigger bag, and usually always go in to buy serval weeks worth of food, and the higher priced cans. The other day I went in and they pretended they didn’t have any, I asked my gf to go in a buy something right after me and they suddenly had several to give her. Based on how badly their vibes have been towards me the last 3 times I’ve gone in I’ve decided to never step foot into any Mud Bay again. Sad, but I won’t put up with being treated like a I’m unwanted person in the store where I’ve spent thousands of dollars over the many years of visits when I clearly see how nice they are to other people and to my gf when...

It’s a tossup if someone even greets me when I go there on a weekly basis. That’s not the biggest deal. Today I went there to find locked doors (well before their closing time). There were several workers inside, and one walked over to open the door and let me know they’re closed. Confused, I asked if this was listed on their website. She said no we’ve just decided now to close early today. She proceeded with if this is an emergency I can grab you something small. It was not an emergency and when I listed the two items I needed she said no she couldn’t do both the items, only one. I declined because why would I get just one item that I needed? Not one apology was offered for the inconvenience, nor any explanation as to why they are closing early. Just an annoyed demeanor at me having shown up while they’re closing. I spend hundreds of dollars at mudbay on a monthly basis. I’ve gone to many mudbay locations and am always greeted by helpful associates, except for this one. Today was the final straw and I will not be returning. What would be the point? They may be closed,...