Tahoe Sports Ltd. — Local services in South Lake Tahoe

This is a great shop with lots of gear options and some really cool and knowledgeable people working there that can really help you make good decisions .That’s the upside, the downside is there are a few people there that are more interested in maximizing profits over customer service. I’m a ski instructor at a local resort and I’ve worked at other ski shops. The shop I worked at has guaranteed fit, if it didn’t fit after we sized we’d offer options to custom fit and we stood behind gear we sold, if it broke within 30 days after sale we’d exchange and make it right. Unfortunately not so at Tahoe Sports. I’ve heard a few less than glowing endorsements about them not standing behind a product and by their recommendations for boot fit and proper equipment sizing selection. Basically pushing product that they want to move. My own experience recently was purchasing a product that failed after one use. I attempted to return and exchange the product and was told I need to warranty it with the manufacturer or I could have it repaired at my cost which would obviously void a warranty. So if you need a product on your ski vacation or if you’re an industry professional that needs a product for work I advise the old adage “let the buyer beware “ is in Full effect at this shop. If you’re purchase is defective or boot fit is off you’re stuck. They do not stand by the customer is always right. I was going to purchase an avalanche safety package for my significant other but not there after this. I try to support local shops but I’ll be ordering elsewhere. I’ll also be advising my students to buy their ski gear elsewhere. Boots and skis are expensive and many can’t afford to be stuck with broken, defective, or ill fitting boots. This especially sucks if you’re on a ski vacation and then out needed equipment. Save yourself a headache and go to REI or...

I called on Monday night to make an appointment to get my bike worked on. The guy on the phone assured me the bike shop wasn’t busy and that I could just bring it in the next morning and they’d take care of it.

I showed up first thing Tuesday morning at 9:45 AM with my factory replacement parts, which were simple plug and play. Instead of the straightforward service I was promised, the shop guy went on about how it was a hydraulic brake system and claimed it would cost $350 to fix, which I later found out was ridiculously overpriced for such a simple job.

To make matters worse, by Thursday afternoon, they hadn’t even touched my bike or examined it. I found out the guy who quoted me was going on a five day vacation and was just trying to brush me off on someone else.

What makes this even more disappointing is that I’ve been a customer at Sports LTD for years. I’ve bought all my biking needs there, as well as snow gear and always received great service. After this experience, I will no longer be returning.

This place is a mess. They overcharge, don’t communicate, and leave customers stranded. I’ve already been missing my bike for a while since it was stolen and damaged, and it’s my only form of transportation. Sports LTD only made a bad situation worse. Avoid them if you value your...

I went to Tahoe Sports Ltd. at the end of ski/snowboard season last year because I was ready to buy a whole new snowboarding setup. Initially I was ready to leave them a 5 star review because of how helpful everyone seemed but now a year later I feel like it was all an act to get me to buy what gear they wanted to get rid of and I was the lucky rube to walk in the door that day.

I knew I could have gotten better prices online but I like to support local shops that will help you get what you need and answer questions with their expert knowledge. I got the whole setup - new board, bindings, and boots. I'm normally a size 12 in everything but they insisted I was an 11.5 and kept pushing a specific boot - the DC Judge which was over $350.

I wore the boots for about 30 minutes in the store and I kept telling them there was no way these boots are going to stretch out to get comfortable, but they insisted and again they were the expert knowledge...

Well here I am new ski/snowboard season later and I had to buy a new pair of boots and sell the DC Judge on ebay at a huge loss because Tahoe Sports Ltd. wouldn't accept returns...

Don't fall for their tricks like I did, I called them multiple times and tried to give them a chance to rectify the situation but they weren't willing to do...