Hi All - I worked with Maico and Tony at the Tyson's Corner Interior Define. I cannot say enough good things about our experience.
We live in a 200-year old building that's been converted into apartments and it's tough to fit anything in our small space. (We moved our previous couch in through a 2nd-story window.) Maico took the time to walk us through all the options and even texted back and forth with me to help me select the right colors based on the colors already in our home. Have you ever experienced that level of incredible customer service? I hadn't.
We received updates all the way through the production process so we always knew what was happening and when. And then the couch arrived. It was GORGEOUS but it didn't fit. And it was my fault... I overestimated the amount of space we had.
We'd never had a custom piece before and I thought we might be out of luck and have to spend more money to get something else. Nervously, we went back to the store. There, everyone was understanding, helpful, and kind. They worked with us on an exchange, walking us through all the options once more and saving us thousand of dollars. They're even letting us keep the original couch until the new one arrives so we have something to sit on. As a result, we will be customers for life.
If you're in the DC area, and you're on the fence, I recommend going and talking to someone at Tysons. You will not be...
Read moreI can not express how much I appreciate Sameera and Interior Define. I am doing a facelift to my living area and in need of a new couch. I am tired of the quality of couches not lasting, the pillows and fabric becoming worn and uncomfortable. A good friend recommended Interior Define. I could customize literally everything. From my first phone call/Facetime with Sameera I felt like she heard me and from seeing my space going through my goals, her suggestions were on point. Then going to the store and wandering around with her was a dream as well. She was so kind and patient. I ordered the the Lukas, 2 seat sofa, bench cushion, in the mod velvet fabric, with deep fill and the 42"in deep (all which she recommended and I agreed with her!). I will add a photo when my couch arrives, but I can not wait. I am hopeful to get some family on board with their products, since everything is so customizable and the fabrics are made for wear and tear, it is such a great option. Sameera was welcoming and the store is also welcoming. ...
Read moreWe cannot be more ecstatic about our experience with Maico and Sarah at Interior Define McLean and we love the couch we bought (the Skylar with chaise). After months of searching with no success for a couch with a tall enough back for my 6’3’’ husband that didn’t look stodgy or like it was from a big box store, we came across Interior Define. We’re about 100 miles from the nearest showroom so I called to speak with a designer. Enter Maico, who FaceTimed with me that night to see the space and then pulled in Sarah to mock up some sketches of our space with different size couches. Maico listened to our lifestyle and needs, made suggestions about fabrics based on durability, and helped make sure we got a sale price on our couch even though we wanted to wait to make some final selections after visiting the showroom. The couch took quite a while to be made and delivered, but the wait was worth it. We’ve had it for a month now and it is absolutely perfect for us. Cannot recommend the McLean location...
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