Blue Nile — Local services in Tysons

I decided to visit the Tyson’s showroom today (1:48pm) for assistance with my engagement ring and wedding band. I’ve previously had my rings cleaned and serviced with no issues. My experience today was the worst. I walked in with my son and sister in law, no clients in the store and there was an employee seated. No greeting and I had to approach her on my own. After stating I wished to have my rings serviced, the employee didn’t bother to yet greet us and instead just said “what’s wrong with your ring”. When I relayed again what I wished for, she walked to the back with no word of what she was doing and then called us to go sit. How would I know to follow her? She then prompted to say rings aren’t sent out unless there is a problem and if it is sent out now with no problem nothing would be done to the rings. I relayed that prior I’ve been helped with no issues but she instead had quite an attitude and said rings should be sent out in 3-4 years. Because of the attitude and lack of interest in what I was inquiring about, I requested my rings simply be cleaned so I could leave. My rings were dumped into their tray from a plastic bag they had been placed in with no sense of care for my valuables. When she came back, my rings were wet. When I said they are wet she claimed “it’s just water”. I felt uncared for have never been treated this way at this store. I have bought other jewelry from Blue Nile and never have been treated this way. I became irritated as all this plus her attitude was all done in front of my family. I requested her name to be written on a card as I didn’t want to wait for a manager because my husband was waiting for me with my 7 week old outside.she stated her name was Donna but then raised her voice and said if I had a problem to take it up with her manager but she was writing anything down. As someone who as worked in customer service over 15 years… it’s unbelievable how my visit went. She could have at a minimum stated an apology and maybe even tried to relay any updated or information on warranties and services I could look into. Makes me not want to...

I visited the Blue Nile Tysons Corner on August 15th. I made this trip with the intention on having them ship off my wedding rings to be repaired.

When I entered the store, I was not welcomed by any employee. I walked up to an available female employee (she was petite with an accent) and expressed my desire to have my rings shipped off. She looked at me and said “you know it will take 5-6 weeks”. I said “yes, that is fine”. She tells me to have a seat, but does not guide or show me where. I walked to the back half of the store to a chair and looked at her and said “is this ok?” She just looked at me.

Now I am sitting in the chair my back to the front of the store. My sister and her friend overhear the female employee speak to a male employee and he says “So you’re not going to help them?”

He comes to the back of the store where I’m seated and says “Who’s the lucky lady?” I again express my desire to ship my rings off. He says “you know it will be 8 weeks” again I said that was fine.

He begins the paperwork, tracking down the order numbers, etc. He wasn’t blatantly rude but he wasn’t very friendly either. After he finished he handed me the receipt and that was it. He never told me if/when I would heard from Blue Nile during the repair process.

I left hoping that my rings would actually be sent off for cleaning and service, but not knowing for sure. On Monday 8/25 I did hear from Blue Nile through email about the status of my rings and today 8/28 I received notice that my rings are repaired and being shipped back.

I’m not sure if the way I was treated was rooted in racism or the fact that my husband was not with me. I’ll never know… but I will think twice before coming to this location again. I hope this was a one off occasion, and I will continue to purchase Blue Nile jewelry either directly online or in person at the South Park Mall location in...

Me and my soon to.be finance were in the mall browsing as we came to town to visit his moms church for palm Sunday.

He works as an IT and I own my own PychPractice and another job as a clinical.consultant for a major insurance Co.

While my fiance continues his search for what he says has to be specia/rare. We decided to stop at a jewler which he had heard of. The Blue Nile.

As we entered initially looking at a few engagement rings. There were two other couples in the store being catered to by other associates (one caucasian and the other who may have been middle eastern).

A young lady soon approached fro. The back...(with what appeared as damage to one of her eyes which was bloodshot).

She kindly approached and asked if we were looking for something special. My fiance replied indicating that we were just browsing.

Since I had not had my ring size in years, I asked if she could size my finger.

As the representarive went to pull a tray of rings out from under the display.

At that time I heard heavier set representative beside her state "Be Carefull"!

Now this remark could have been for various reasons, I am sure.

Being culturally sensitive However, I felt that it was said due to the ccolor of our skin.

As I waited for the representative to look up to indicate to her that I had indeed heard her comment and was offended, she never acknowledged our presence.

With so many things happening in our country right now, I truly felt that this other representative was not only culturally but meant to be offensive.

As the other representative ignored the comment, I felt that her customer service was professional and engaging and if she did have any bias' or concerns post her colleagues comment, she did well to keep them to herself as she remained engaging up until the end. Thank You for I was ready to walk out of the store.

Respectfully...