H.Lorenzo — Local services in West Hollywood

This was hands down the most pathetic attempt I have ever seen at a retailer trying to find a reason for not issuing store credit. I purchased a shirt online, never even put it on and was told that the shirt was worn and smelled like someone had worn it. Never put on!! Although it was past the 30 day return window (35 days to be exact) I simply asked if they can at least issue me store credit so I can purchase something I would actually wear and was simply told lies so they can keep the final sale of the item. I literally told them they can keep the shirt and donate it to charity but who knows if charity would except a brand new shirt that smells like the inside of a UPS box. They're are a joke and anyone that shops there is a bigger joke. Keep it...

I’m honestly surprised by some of the negative reviews, because every experience I’ve had at this H. Lorenzo location has been exceptional. Every time I’m in town, I make a point to stop by, and the staff has always been incredibly attentive, helpful, and genuinely kind. They’ve gone above and beyond—offering thoughtful styling advice and even staying past closing hours to assist me.

Athena, in particular, has been consistently warm and gracious. Despite the store’s luxury offerings, there’s never been a trace of pretension—just a welcoming, knowledgeable team who clearly love what they do. I’ll definitely be back on...

My partner and I stopped by the men’s store first. Staff greeted us, were friendly, answered our questions and said goodbye when we left. The women’s store was totally the opposite, no greeting from the 3 employees there. They only followed us around and fixed and garments that we touched (I worked in retail and never leave the hangers or garments looking messy). We were in the store for about a half hour and not one word was said to us. One employee was on her phone. I don’t expect anyone to grovel or be super friendly, just say hello? 2 stars because the store is absolutely beautiful and so is...