Zattl Wirtshaus & Biergarten — Restaurant in Vienna

I try really hard not to be a "tourist" and especially to not be that guy who expects everyone around him to speak english. But tonight I went into The Pub in Vienna and the bartender told us, in english, that they were closing in 20 minutes. I was looking at the beers and trying to figure out if there was one that was a darker beer, but I didn't know how to ask that in German, so I asked very sheepishly to the bartender "do you speak english?" b/c i had just hear him speaking english and figured if he didn't understand, I would just pick a beer at random. He turned to his bartender friend and said in German "this guy over here just asked if I speak english," and then turned to me, looked me straight in the eyes in a way as to disrespect me and said "no." The irony is that I understood exactly what he was saying in German. What an arschloch. It mostly just bummed us out b/c we don't want to be those americans, but I guess if it made this guy feel better about himself to demean and belittle others, then good for him. Anyway, I would have happily done my best in german, but this guy was a jerk and I hope his boss reads this. On the night of Feb. 20/ morning of the 21st about 12:30 am. I wish I had...

Worst service in Vienna! I would never go back & advise anyone not to. My friend ordered a burger with fries and asked to bring her ketchup and mayo… not once, but twice, which the waiter never brought so she got tired of waiting after 20 minutes and just ate it as is - it was cold at this point.

Not only waiter didn’t apologize later, but instead he included them in check ($1 for each). I almost fell of the chair laughing because I never seen that in US: ketchup is always on tables as a condiment without even asking, and if not, you definitely will get it at no charge. Also he didn’t bring me itemized receipt when I asked for a check and instead brought the credit card device and just charged me full amount (including ketchup, mayo AND 10% tip without even asking). When asked later for an itemized receipt and why we were charged for something we even didn’t get, he brought 2 euros and threw them on table once again without a word of apology. Mind you, restaurant was almost empty because it was time between lunch and dinner. Food was decent, but service...

TLDR rude waiter, made us wait, charged us for literally everything which is normally complimentary (water, jam, bread)

Came across the restaurant on a Sunday noon looking for something to eat, when we walked in, there were no one at the bar or on the scene to welcome us or tell us to wait and get seated.

Waiter asked for our orders in a condescending tone. Asked me what I wanted to drink, and when I answered with what I wanted to eat, barked back slightly louder and emphasised drink.

The food was ok, but the Wiener schnitzel didn’t come with jam. I had to ask them 3 times before the jam came, by then I was nearly finished with my food.

To top it off, they charged me for water when I specifically told them tap water, to which they gave me a cup of water (no bottle) nor did they tell me it was from bottle not tap.

They also charged extra for the jam!? And not to mention 10%...