New York Restaurant — Restaurant in Niagara Falls

Horrible horrible horrible. I wish I could give a negative five. Worst customer service ever in my life. We went there as a friend recommended the place. The server took our order for take out and forgot to place it in the kitchen. After half an hour when we inquired about it, they said “oh we thought you are still deciding”. Are you serious? We placed the order again and waited for our take out order. We were with our 5 yr old who started crying for food as he was hungry. When we ask the server to bring the food for here and not to go. She said we need to pay $7 extra. I asked the server if she can waive the charge as a goodwill gesture as they messed up. She simply ignored me. Horrible customer service. Looks like he owner doesn’t give a damn about there customers. Would never recommend this place and definitely...

If I can give them -5 review…. Still will not be satisfied. This place is junk… staff is rude and the food is NOT GOOD! Their chicken was cooked in whatever oil was not even tasting good. Also it was more batter less chicken. The noodle were so blend like they just put salt and cornstarch! The epic was this… their honey garlic chicken wings were tasting like cooked in corn syrup! When I asked our waitress where is garlic, she replied and showed me 2 pieces tiny of garlic and said this is how we cook and if you don’t taste garlic it’s your fault 😂. They charged tip knowing the fact I wasn’t going to pay… guess what the different server came asked you didn’t like my service …! We all said go ask your co worker. All in all don’t waste your money for food and bad attitude as well. As the place is damn expensive...

We ordered 5 dishes, all terrible. Sweet and sour soup was VERY thick, half was tofu, the rest was a jelly consistency thingy...Sweet and spicy pork was horribly sweet, never had such sweet sauce, could not taste the spices, forget about the meat.First time in a Chinese restaurant that General Tso’ Chicken doesn’t come with rice, had to be ordered on the side. Rice was over cooked, but edible. Chicken was almost absent underneath the crust and the sauce impossibility sweet. I like sweet Chinese chicken, but I could not eat this one. Noodles in the vegetable lo mein were sticking together like a big ball of dough. The veggies were nice and the only thing my family ate along with the rice. Service was very slow. For a place in the heart of the touristic region, I’m surprised it’s still going. Maybe we were...