Perkins American Food Co. — Restaurant in Niagara Falls

When the food runner staggered over with our food, I knew we were in trouble. Despite waiting a long time for the food to arrive, most of our orders had errors, missing items, that sort of thing. But the lady dropped our tray of food on the table next to us, nearly dumping two of the plates, and started naming off orders we didn't make, putting the plates in front of us while we looked around the table in confusion. Someone at our table commented that it looked like she'd put in her two week's notice and frankly didn't care anymore. As she spun around with plates in her hand, arcs of potato bits flew off the plates and on to the floor. Orders were missing items, no one seemed to be able to "make it right". During the repeated visits to our table trying to figure out who was still missing items, I pointed out three times that the omelette sitting in front of me had a long dark hair in it. Three times our server looked panicked, and went off to, presumably, take care of it, leaving the plate sitting there the whole time.

As more and more problems arose with our order, I finally walked the hairy omelette to the cash register and plopped it loudly on the counter. The person there asked if I wanted them to remake the order, which I thought was a pretty strange question. "No, it's cool, leave the hair in my food and I'll eat it" said no one ever. I told her not to bother, having it sitting there for 15 minutes made me realize I wasn't going to eat breakfast here.

Good call. The pancakes (many of which were missing from our meals) were pretty awful. Little on the dense side but the taste was just terrible. Everything else was pretty lackluster.

On our way out, as no one had come around to speak to us, we asked to speak to the manager. Our server walked over to the most junior looking person at the place, and the blonde girl walked over and suggested she was the manager. If she was, I kinda get where this restaurant has gone wrong. She, in very much the tone a teen would take, proceeded to complain about the restaurant being short on staff, and having problems with the kitchen (no kidding?), and basically started complaining about the business in a very open and highly unprofessional way.

So, apparently, most of our orders were wrong, and the hair and off-putting flavour is a result of them being unable to staff their location due to the end of the summer season. And it seems an actual manager is one of the positions they're unable to fill.

This location just looks rundown and tired, service is abysmal. We would hit up Perkins on road trips and it was good enough... but this was an absolutely disgusting experience, and the last Perkins...

Short story: runny egg whites, lots of order errors, bad service and hair in food. Avoid.

Long story: Breakfast restaurants are not all the same and this one is terrible. I recommend you AVOIT IT, especially since there are other breakfast options within a 6 minute walk. As for Perkins, the interior was dated and the menu kind of limited (all typical greasy food) but Our group of 4 adults and 2 kids are not picky eaters and came for the proximity to the water park. Our waitress was friendly and took our order promptly, but it all went downhill from there. The runner who brought food to our table was rude, didn't know what any of the food was called, and even tossed a plate of hash browns back onto the tray when it was clear there were errors in our order. There were errors in 4 out of 6 orders, but we were patient and forgiving. Once we all finally had some food in front of us, we noticed more issues and this level of BAD cannot be overlooked. Runny egg yolks AND egg whites on eggs that were supposed to be well done (runny egg whites are an alarming food safety issue). A long strand of hair on an omelette. Two instances of just two pancakes where there were supposed to be three. Incorrect sides on another meal. Bacon crumbs under a pancake plate that wasn't supposed to have any bacon (vegetarians beware). Inconsistent portions: one order of two eggs looked huge while another was tiny. We politely let our waitress know right away. She left to go look for missing items and left the hairy omelette there for us to stare at and we started really regretting our choice to come here. With considerable delay, correct items arrived late and cold, including a kids side that only arrived as we were leaving. At no point did any staff or manager come to explain, apologize or try to make it right. We had to ask to speak with someone, and our waitress seemed stunned that we were unhappy. It took a long time to pay after getting our bill because there's only one debit/credit machine for the whole restaurant, but at least they took 33% off our total (they removed the two adult meals that had the most issues). Still, wow, what an overall disappointing and gross experience. We visit Niagara Falls several times per year so we understand that everything is generally pretty pricey, but to receive this level of service for it...

This place had to be one of the worse places I came and ate at. We came as a party of 8. When we arrived the watriss came introduced her self and brought water for all members of our tables. It started to go down when we looked at theenu. The menu is all over the place with the home food, mexican food and other types of food. I got a salad as most of everything on the menu was $18.00 or higher. So it didn't leave much options. The salad was an avocado and chicken southwest style salad. The chicken was old and reheated. My boyfriend ordered a mexcian style chocchi and rice called kicking chicken. The meal he got had a curry taste and smell, which I'm pretty sure is not mexican style and his chicken was also not seasoned and was old and reheated. Other members of our party got the salmon, but it was dry and you were unable to eat it. We all didn't finish the meal. When it was time to get the bill it came to over 200$. With an 18% tip. The tip we didn't apply it was automatically added to our bill. I personally do not have a problem with this, but when a tip is added like this most places have placed on the menu or it is mentioned that it will be applied a tip. This place did not inform us of an added tip. Personally I would not have tipped like this since the food was so bad. Now to top this off we had a gift card that my boyfriend's mom wanted to use. We had to emails coupon to them. Then wait till they go the email. The coupon was for 20% off, whiched covered the nasty %18 tip. But we waited 30 minutes for them to correct the receipt with the coupon, but the wrong coupon was applied so we had to wait for them to correct it. Then we have to wait for them to figure out how the gift card works. The place was empty for the moment we got then to the time we left. We all agreed we will not be going back after...