Baan Thai Restaurant - Central — Restaurant in Hong Kong

I recently visited Baan Thai with high expectations, but unfortunately, my experience was far from satisfactory. The combination of a rude waitress and a forgotten reservation left a bitter taste in my mouth. Upon arrival, it became apparent that our reservation had been completely overlooked. While mistakes happen, the lack of acknowledgment and apology from the staff only added insult to injury. It was frustrating to witness their disorganized approach and apparent disregard for customer service. To make matters worse, the waitress assigned to our table displayed an astonishing level of rudeness. Her condescending tone and dismissive attitude were completely uncalled for. Instead of making us feel welcome, she seemed more interested in rushing through the motions of her job without any regard for basic courtesy. Throughout the evening, her behavior remained consistently off-putting. She failed to provide timely service, frequently ignoring our requests and leaving us waiting for extended periods. It was evident that she lacked the necessary interpersonal skills to handle customer interactions with even the slightest hint of professionalism. The quality of the food did not compensate for the abysmal service. The dishes we ordered were lackluster, with underwhelming flavors and presentation. This further compounded our disappointment, as we had hoped that the cuisine would at least redeem the overall experience. It is regrettable to have to leave a negative review, but it is important for potential patrons to be aware of the subpar experience we encountered. I would advise others to exercise caution before considering Baan Thai as their dining...

After we moved to HK in April 2024, we were looking around for a good THAI restaurant.... after several disappointments in other restaurants, we finally found Baan Thai in Central - and it has been our favorite ever since. In at least 10 visits, the food quality was always excellent and the servings had a good size. The Green Chicken Curry and the Basil Chicken is definitely our favorite, but also the other curries and the Pad Thai are great. For starters, the Prawn cake, Satay Sticks or the Chicken in Pandan are our favorites. The cocktail menu lists the standards but also a few house specials and have a good punch. We also like the atmosphere - downstairs a bit more like a bar with high chairs and tables, upstairs more a restaurant character. And : The washrooms are clean! The staff is a-ma-zing... They are suuuuper friendly and helpful, give good recommendations, and when things go wrong, they always find a way out (happened once where for some reason we had 3 mains for 2 people). Jubelle and colleagues do a fantastic job to make you feel welcome and serve your food quite quickly. Prices are definitely good value for money. When we think of Thai food in HK, for us there is only one...

Vegetarians avoid

The worst service I've ever experienced in a restaurant. I arrived for lunch on a rainy Wednesday and the restaurant was nearly empty. The server was still extremely rude and nonchalant when I explained my dietary restrictions (vegetarian). I mentioned it a couple of times and she said in a very loud voice -- "I know, you want vegetarian, well give you that".

I wasn't confident about it. Lo and behold, the green curry was served with prawns. I called her and asked to change and she didn't even apologize. She seemed more annoyed about my dietary restrictions than apologetic.

I have very little confidence in this place catering to dietary restrictions. I was worried that they had added fish sauce and other things as well in my food, who knows? They don't take these seriously, so I will avoid them in the future.

The food itself was very mediocre in taste as well. Green curry was alright, and the Tom yum soup looked like it was made from some ready to eat pack. Not...