Kaffeehaus Goldene Waage — Restaurant in Frankfurt

Lovely cake, nice building but the service is absolutely a nightmare. Anywhere in the world you sit in a nice patisserie, you order cake and coffee and enjoy. Not here. You have to cue for a seat, you have to order the cake while cuing (the grumpy and unfriendly lady gives you a little paper ticket), you sit, you order a drink and give the aformentioned ticket to the waitress and eventually get a cake. You cannot order the cake to the waitress, no no... And by the way, this ridicoulous system is not explained or spelt out anywhere in the shop. You are told (rather: scolded) about it by the waitress once you sit... completely crazy system. By the way, please hire staff who can speak English as Frankfurt is not really a small village in the middle of nowhere, and I saw many turist struggling to undestand the stupid system of the place.

PS: since there is no way to reply to the owner comment to my review, I am adding this here. First of all, I speak fluently 5 languages so I am a good judge in assesting the language level of staff, so thank you very much. I am still laughing at the fact that your reply implies that ALL the many coffee places in Paris, Milan, Vienna, Hamburg, Berlin ecc are WRONG. How can you not see that a client sitting down who has a menu has the right to choose from the menu DRINKS AND FOOD? places with big selection have big menus. I assure you people can read and choose from them. The point of sitting down is to have a nicer, more comfortable experience. So in your opinion one has to sit first, only to read on the menu that you have to stand up and go again to order at the counter? Where is the logic here? Do you really consider it easier and more efficient mixing take out and eat in customers by having people crowding a little counter space? do you know that even the most ancient and famous place in Vienna have different side of the cafè, one take-away and one sit-it? Also, I have read in many reviews people complaining about the rude lady at the cake counter. Are you planning to do anything about this? I understand you like a tourist place so you don't care about improving your service, but...

The restaurant had ask Google to remove my wife's low-rating. if you wonder why its rated at 4.6, this is why. its not worth 4.6 in my opinion.

In short, cakes were good but serving system could be improved. Do the cakes outweigh the bad serving system? no.

The good Cakes were good. We ordered a cheesecake and black forrest cake. the cheesecake was light and delightful. The black forrest cake was interesting as its made 'German' style (presumably) which is different from the chinese interpretation of the black forrest cake. The atmosphere was good. there are a lot of tourist walking by and when we sat down, there was a violinist in the area playing.

The bad You have to get your own seat, no 'waitlist' system which can be frustrating when its busy. To me, this means the company focuses on earning money, but not improving your customer experience. First red flag. The ordering system is abysmal. You cannot do take out so you cannot just try their cake. What you need to do is to claim a seat first, then go inside and order. You dont pay at this point; they give you a little number that you give to your waiter, then the waiter goes in and grabs your cake out. this is not very efficient and we were spent waiting for our food when we could have taken our own cake to the table and ate it. Additionally, waiting for the bill took a while because it was one staff serving maybe 30 tables....

In short, would i say the cakes are worth the bad service? no, i've had similar if not better cakes during my...

Beautiful House of the Golden Scales but extremely touristic. The Haus zur Goldenen Waage is a medieval half-timbered house in the old town of Frankfurt am Main, which was destroyed in the air raid on 22 March 1944. Because of its high architectural and historic value, it is one of the most famous sights of the city. It is situated in front of the main entrance of the cathedral on the corner of the narrow Höllgasse, which leads from the cathedral square to the Römerberg and Altstadtgasse.

The detailed Renaissance facade dates from 1619. The remains of the house, which would have allowed reconstruction after the war, were eliminated in 1950. However, the archways remained preserved as part of a private library in Götzenhain. For more than 20 years the land was fallow. Then in 1972–73, during the construction of the subway station Dom / Römer, the Archaeological Garden was created, allowing access to excavations of the Roman settlement on Cathedral hill and the Carolingian Royal Palace Frankfurt. Food is just average and service is spotty and hurried Handicap doable 😃 Outside seating. Final take --must see but find another place to eat , especially if you want to avoid the...