KFC Suria Sabah — Restaurant in Borneo

On 14/04/25, at approximately 3:48 PM, I placed an order for lunch at Suria Sabah KFC store. After placing the order, the screen displayed that my meal was "being prepared." I patiently waited for about 10 minutes, only to find that my food was still not ready. Upon checking with the staff, it became clear that my order had been forgotten entirely.

I did not receive my meal until 4:20 PM — over 30 minutes after I had placed it. For a fast-food restaurant, this level of delay is completely unacceptable. It was frustrating and disappointing, especially since there was no communication or apology from the staff during the wait.

I hope you take this feedback seriously and look into the issue to ensure better service and more efficient order handling...

27 December 2023, around 21:00 hours. Worst customer service by doing customer negligence by a female KFC employee of Suria Sabah. We were ready to order after she catered the customers in front us & guess what happened. She intentionally & rudely neglected our presence in front of the counter & caused us to wait for a long time & then we left the premise with disappointment. We don't want to make a scene but we made a complaint through their social media channel about the rudeness that happened. As a customer, I know its already late & tiring. But that doesn't mean an employee can be rude to it's customer whenever he/she feels like it. Professionalism should...

Unacceptable wait time. I used the self-service kiosk, and ended up being the last in queue together with another self-service kiosk user. I had to wait 20 minutes, despite the low volume of customers who were also there and paid at the counter. All other customers have left, including one who got his order minutes after ordering at the counter.

We had to approach the counter to remind them what we ordered, even as we were the only 2 customers...