Surf House Phuket — Restaurant in Karon

We are in Kata now for 5 days and 10 more to come. We are staying across the street at the Amazing Chanalai Garden Resort and Spa and since day 1 we fell in love with the Surf House. Food great, staff super attending and hospitable, Manager lovely, they always make sure my partner and I get seated by the beach (they know what we like) had lunch, dinner and drinks here now 4 times and going back in a few minutes for another dinner. Menu is huge lots to pick from. Thai, seafood, western etc. Prices are reasonable at least for us. My partner and I are celebrating our 5th weddining anniversary and this is our first time to Thailand. I am a Hotel GM and my partner Is studying banking and finance. We are a gay couple so any new place is a little worrying at first but I have to say we have not felt even once uncomfortable or neglected. If you are in the area this is for sure the place to check out gay or straight. Great food, great drinks and waves crushing on the beach. Who can beat that. Big thumbs up to the owner and management and the staff. I will be reviewing more about you on other sites. You guys are brilliant. Thanks for everything and see you for dinner again tonight and I am sure many more visits will take place over the next 10 days. One suggestion you Bloody Mary which I am a fan of needs ice and at least a celery stick. It was still good don’t get me wrong but that would make it extra better and if you could add olives and a slice of lemon I would be in heaven. Again just a suggestion as you are all awesome and we are happy with the food, service and drinks all the time. To the owner please say thank you from Peter and Greg to your staff and manger and see you in about...

Disappointing Experience at Surf House Kata – Not Tourist Friendly Anymore

I rode my motorcycle to the Kata area of Phuket — a popular tourist spot I’ve visited many times over the years. I decided to stop at Surf House, a place I’ve been to multiple times and always enjoyed.

I arrived, ordered a beer, and asked about the happy hour. The menu clearly stated a discount applies when ordering two beers, which I confirmed with the barman. He asked if I wanted both beers immediately — I said no, and ordered the second one about 10 minutes later from another staff member.

I placed the second order in Thai — a language I’m confident enough in for something simple like ordering a drink. The staff member just gave me a blank look. I repeated my order, and he switched to English, asking if I wanted a beer. After handing it to me, I asked (again in Thai) if he had understood my order, and he suddenly started shouting, claiming he was just confirming my order in English. He was visibly angry and shouting loudly, which was completely unnecessary and uncomfortable.

When I went to pay, the happy hour discount wasn’t applied. I was told by another staff member that my second drink “wasn’t a happy hour drink” — which makes no sense based on what was shown to me earlier and the timing of my order.

Overall: extremely disappointing. What used to be a fun and relaxed spot now feels hostile and unfriendly to tourists. Based on this experience, I won’t be returning — and I can’t...

Unprofessional and Unfair Experience – Very Disappointed

Our group of 8 arrived at the surf house at 11:15, ready to go. We politely asked if we could start our session at 11:30, but the staff told us it was only possible to begin on the hour. So we waited until 12:00, assuming that was our only option.

When we finally started at 12:00, it was just the 8 of us – which was fine – but between 12:15 and 12:25, the staff allowed another 8 people into the session. That meant we had to share the wave with double the amount of people for the majority of our paid hour, drastically cutting down on our time and experience.

To make matters worse, only after we had waited 45 minutes were we told that it is possible to book 30-minute sessions. That information would have made a huge difference if we had known it earlier, but by then it was already too late.

Overall, this felt poorly managed and unfair. The lack of clear communication and inconsistent policies negatively impacted our experience. If you're paying for a specific time slot, you expect it to be organized and respected. Sadly, this was not the case.

I hope management seriously reviews how they handle scheduling and customer service – because no one wants to feel misled or shortchanged, especially in a group.

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