The Square — Restaurant in Pathum Wan Subdistrict

Still sitting at the restaurant while I write this.

I was looking for a nice seafood buffet to enjoy on my last night in town and found The Square. It was well priced, close to the hotel, and had great reviews, so I made reservations online for 8pm tonight.

I arrived at 750pm and got seated. The server explained how everything works with the fancier seafood, like the grilled giant prawns at the grill. You can place orders for two at a time and then they bring it to your table. It's supposed to take 5 mins or so to get your order. I drop my order at 755pm and go browse the offerings.

I grab a plate of some steamed crabs, dim sum, and roast beef and head to my table expecting the prawns to arrive shortly. 812pm rolls around and still nothing so I ask my server and he tells me it'll be 10 mins or so to get my order. I express to him that I've been waiting for 17 mins already. He apologizes and gets the manager for me. I explain the situation and he is very apologetic and offers bring my orders to me. The next 45 mins we're a blur of prawns and other grill items. Needless to say, he turned it around quick.

I spent about 8 years working in high end hospitality and understand that things don't always go right but how you solve the problem for the customer is what they walk away remembering. This is true of tonight, hence my 5 stars here.

As for the rest of the buffet, it was mostly excellent quality food all around. Roast beef, lamb, steamed crabs, chilled oysters, and chilled shrimp on the center station. Another station has an assortment of sushi and salad. The stations in front were dim sum, dessert, and a street noodle bar. Some items were not refreshed as often as they should have been but it wasn't a busy night.

The main attraction however was the grilling area where all the seafood came from. It also has a fresh pasta bar with a delicious parmesan wheel carbonara. There are also an assortment of hot dishes lining the area with contain curries, stir frys, etc. All the seafood from the grill was excellent.

Overall, this ended as a great experience with great food and I will be recommending it to my friends who travel here. And I will certainly...

I recently had the pleasure of dining at The Square Restaurant in the Novotel Siam Bangkok and was absolutely blown away by the exceptional service provided by Wann, Pokky, and Ger. As an Accor Plus member who frequently visits hotels across various brands, I can confidently say that the service at this hotel is in a league of its own.

From the moment I walked in, Wann, Pokky, and Ger made me feel like a valued guest. Their warm smiles, attention to detail, and genuine care created an atmosphere of unparalleled hospitality. They anticipated my needs before I even had to ask and made every effort to ensure my dining experience was nothing short of perfect.Wann's expertise and professionalism, Pokky's friendly demeanor, and Ger's dedication to excellence truly stood out. It is rare to encounter such a dedicated and cohesive team that consistently goes above and beyond to make guests feel special.

Thank you, Wann, Pokky, and Ger, for your extraordinary service. Your hard work and dedication have not gone unnoticed, and you have left a lasting impression on me. You have set a new standard for exceptional service, and I look forward to returning to The Square Restaurant to enjoy more wonderful experiences...

I am a regular customer and a gold member at Novotel on Siam Square, and one of the reasons I continue to choose this hotel is the exceptional customer service provided by MAM. As an experienced staff member at 'The Square' restaurant, MAM not only delivers top-notch service but also goes above and beyond by extending her kindness towards my children. She has known my children since they were very young, and her warm interactions and genuine care for them make our dining experiences truly special.

While I have noticed that some of the hotel reception staff, particularly the ladies, may occasionally make customers feel less valued, it has not affected my overall satisfaction. MAM's exceptional service and the positive experiences we have had at 'The Square' overshadow any minor concerns with other staff members. Her consistent dedication and friendly nature have been the primary reason for my continued patronage.

As a regular customer and gold member, I highly recommend Novotel on Siam Square, especially for the outstanding customer service provided by MAM. Despite occasional variations in the overall staff experience, MAM's genuine warmth and impeccable service make this hotel a top choice for me...